Hybrid IT Support Specialist (Windows & Office 365)

Chevron Federal Credit Union

Concord (CA)

Hybrid

USD 39,000 - 52,000

Full time

14 days+

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Benefits offered by this job

Bonus incentives

401(k) 8% company contribution

Medical, dental, vision insurance 80%

PTO and sabbaticals

Tuition reimbursement

Job summary

Chevron Federal Credit Union in California seeks a Technical Support Specialist Level 2 to provide end-user support in hybrid environments. Responsibilities include installing, configuring, troubleshooting hardware and software, and supporting Office 365, printers, and collaboration tools.

You will log tickets in ServiceNow, manage IT assets with Ivanti Neuron and Intune, and assist with Active Directory and basic networking.

Qualifications

2+ years of technical or desktop support experience in a Windows enterprise environment required.
Experience supporting remote and hybrid users using enterprise remote management tools such as Ivanti Neurons and Intune.
Experience managing incidents, requests, and IT assets within ServiceNow.
Basic understanding of TCP/IP networking fundamentals including ping, traceroute, and DNS.
At least one year of Active Directory experience is preferred.
Minimum two years supporting corporate end user hardware, Microsoft Office 365 applications, particularly Outlook.
High school diploma, GED, or equivalent required.

Responsibilities

In a hybrid work environment, provide Level 2 desktop support in troubleshooting end user hardware and software issues at desk side or remotely.
Ensure that all tickets are logged, resolved/assigned for resolution, prioritized, and tracked, and communicated timely and appropriately.
Participate in installation, configuration, upgrade, and deployment of end user hardware and software.
Procure, provision, and manage IT assets throughout the hardware lifecycle. Maintain accurate inventory and asset records within ServiceNow.
Troubleshoot basic network issues of end user workstations and branch equipment.
Create and maintain technical documentation, procedures, and end user knowledge base articles.
Create and administer software deployment packages and jobs using Ivanti Neuron and Intune.
Assist in maintenance of meeting room hardware including Poly A/V equipment and iPads.
Participates in 24/7 on-call support rotation as needed.
Other duties as assigned