Hybrid IT Support Specialist: Canvas & M365 Expert

University of California - Davis; Davis (CA); Hybrid; USD 50,000 - 69,000; Full time

Benefits offered by this job

Retirement plans

Paid Holidays

Continuing Education allowance

Employee Assistance Program

Job summary

University of California, Davis is seeking a Tier 1 technical support specialist for the Continuing and Professional Education (CPE) team. You will handle desktop/laptop issues, apps like Canvas and 365, and manage ServiceNow queues while escalating complex problems as needed.

You will coordinate onboarding/offboarding, access, and software licenses, and create user guides. The role combines on-site and remote work in a dynamic academic environment.

Qualifications

• High school diploma or equivalent required.
• Experience providing Tier 1 support in an IT help desk.
• Experience with Windows and macOS and common productivity apps.
• Experience deploying hardware, AD and 365 services, and license requests.
• Ability to document, track, and escalate incidents in a ticketing system.
• Strong written and verbal communication with diverse professionals.

Responsibilities

• 60% - Technical Support and Service Desk Operations.
• 20% - Account access and employee lifecycle.
• 20% - Inventory and asset lifecycle management.

Skills

Tier 1 support

Incident management

Windows

macOS

Microsoft 365

Documentation

Communication

Education

High School diploma

Tools

Canvas

Destiny

Microsoft 365

Zoom

Airtable

Smartsheet

DocuSign

ChatGPT

Class Climate

Job description

University of California, Davis is seeking a Tier 1 technical support specialist for the Continuing and Professional Education (CPE) team. You will handle desktop/laptop issues, apps like Canvas and 365, and manage ServiceNow queues while escalating complex problems as needed.

You will coordinate onboarding/offboarding, access, and software licenses, and create user guides. The role combines on-site and remote work in a dynamic academic environment.