Hybrid IT Support Specialist — Tier 1/2
University of California, Davis
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Job summary
University of California, Davis is seeking a dedicated IT support specialist to provide Tier 1 and backup Tier 2 support for CPE staff, instructors, and approved program users. You will assist with desktop and laptop hardware, software, and classroom technology, manage ServiceNow queues, and help with onboarding/offboarding, access, and software-license activities.
Focus areas include supporting Canvas, Destiny, Microsoft 365, Zoom, and other applications in the division's tech stack, while
Qualifications
- Experience providing Tier 1 and routine Tier 2 IT support in a help desk environment, including incident and request management, onboarding/offboarding, and asset logistics.
- Experience supporting Windows and macOS desktops and Microsoft 365 apps (Outlook, Teams, browsers, VPN).
- Ability to install, configure, deploy, reimage, and troubleshoot hardware/software; familiarity with AD and Microsoft 365 services.
- Experience documenting, tracking, prioritizing, and escalating tickets using an ITSM system.
- Strong diagnostic skills, adherence to procedures, and effective communication with a diverse user base.
Responsibilities
- 60% - Technical support and service desk operations.
- 20% - Account, access, and employee lifecycle tasks.
- 20% - Inventory and asset lifecycle management.
Skills
Education
Tools
Job description
University of California, Davis is seeking a dedicated IT support specialist to provide Tier 1 and backup Tier 2 support for CPE staff, instructors, and approved program users. You will assist with desktop and laptop hardware, software, and classroom technology, manage ServiceNow queues, and help with onboarding/offboarding, access, and software-license activities.
Focus areas include supporting Canvas, Destiny, Microsoft 365, Zoom, and other applications in the division's tech stack, while
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