Hybrid Desktop Support Technician (Windows/macOS)

UW-Madison Division of Information Technology (DoIT); Madison (WI); Hybrid; USD 48,000 - 64,000; Full time

Job summary

UW–Madison Division of Information Technology (DoIT) is seeking a Desktop Support Technician within the Technical Services team. You will deliver specialized technical support for Windows and Mac endpoints, oversee network administration, and manage file access permissions.

The role reports to the Technical Services manager and emphasizes hands-on IT support and customer communication. After onboarding (up to 6 months), the position may involve a mix of on-site and remote work (90% onsite/10%

Qualifications

• Strong understanding of Windows and macOS platforms.
• Experience with network administration.
• Ability to document work in an incident management system and provide clear, consistent updates.

Responsibilities

• Perform hands-on troubleshooting with customers and equipment delivery.
• Create and maintain technical documentation.
• Serve as a primary point of contact for technical support.
• Participate in small projects for system integrations and training colleagues/customers.
• Collaborate with DoIT teams and act as an escalation point for complex issues.
• Manage customer communications and issue escalations.
• Assist with recruitments within the team and other DoIT groups.

Skills

Windows OS

macOS

Network administration

Scripting

Documentation

Technical support

Job description

UW–Madison Division of Information Technology (DoIT) is seeking a Desktop Support Technician within the Technical Services team. You will deliver specialized technical support for Windows and Mac endpoints, oversee network administration, and manage file access permissions.

The role reports to the Technical Services manager and emphasizes hands-on IT support and customer communication. After onboarding (up to 6 months), the position may involve a mix of on-site and remote work (90% onsite/10%