Hybrid IT Support Specialist (Windows, M365, ServiceNow)

Insight Global (United States); Columbia (MD); Híbrido; USD 55.000 - 80.000; Jornada completa

Descripción de la vacante

Insight Global is hiring an IT Support Specialist to split time between Frederick, MD and Columbia, MD, providing Level 1+ onsite and remote support to users across the U.S. and Canada.

The role focuses on hardware/software troubleshooting, workstation configuration, and resolving issues with Windows OS, Microsoft 365, Teams, and iOS devices. You will manage support tickets, maintain inventory, and occasionally work off-hours as needed.

Formación

• 3-5+ years of hands-on IT support experience.
• Troubleshooting hardware/software issues across desktops, laptops, and iOS devices.
• Proficient in Microsoft Technologies.
• Experience with ticketing systems, such as ServiceNow.
• Familiar with networking concepts (IPv4, DNS, DHCP, OSI model).
• Experience supporting multiple or global locations.
• A+ or MCP certification.
• Experience with Rack & Stack, hardware/software installations.

Responsabilidades

• Troubleshoot and resolve hardware and software issues for desktops, laptops, and iOS devices.
• Configure workstations and ensure Windows OS, Microsoft 365 applications are functioning properly.
• Manage and document IT support tickets using ServiceNow.
• Maintain inventory of hardware and software assets.
• Provide Level 1+ on-site and remote IT support across the US and Canada; coordinate with Frederick and Columbia offices.

Conocimientos

Troubleshooting hardware

Troubleshooting software

Microsoft Technologies

ServiceNow

Networking concepts

Multiple locations

A+ or MCP

Rack & Stack

Educación

Technical degree

Herramientas

Windows OS

Microsoft 365

iOS devices

Descripción del empleo

Insight Global is hiring an IT Support Specialist to split time between Frederick, MD and Columbia, MD, providing Level 1+ onsite and remote support to users across the U.S. and Canada.

The role focuses on hardware/software troubleshooting, workstation configuration, and resolving issues with Windows OS, Microsoft 365, Teams, and iOS devices. You will manage support tickets, maintain inventory, and occasionally work off-hours as needed.