IT Support Specialist – Hybrid Help Desk (DC)

World Food Program USA; Washington (District of Columbia); Sur place; USD 52 000 - 64 000; Plein temps

Résumé du poste

World Food Program USA is seeking an IT Support Specialist to provide first-line technology support for staff in the Washington, DC office and remotely across the United States. The role covers Windows and macOS devices, Microsoft 365, and office technology.

The ideal candidate is service-oriented, organized, security-conscious, and able to explain technical concepts to users with varying levels of experience. This in-office role requires five days per week in Washington, DC.

Qualifications

• Up to two years of relevant experience in help desk or customer-facing IT roles.
• Strong troubleshooting, customer-service, and communication skills.
• Ability to explain technical concepts clearly and document work status.

Responsabilités

• Provide first-line IT support for Windows and macOS devices.
• Troubleshoot issues with Microsoft 365, Outlook, Teams, and device peripherals.
• Configure and deploy new hardware for hires and departures.
• Maintain accurate asset inventory and ticket notes.
• Escalate complex incidents to the IT Manager or MSP as needed.
• Support hybrid/remote staff and assist with technology rollouts.

Connaissances

Troubleshooting

Customer service

Communication

Organization

Outils

Ticketing systems

Endpoint management

Remote-support tools

Asset-management systems

Microsoft Entra ID

Intune

Teams Rooms

SharePoint

OneDrive

macOS

MacBooks

iPads

reMarkable devices

Description du poste

World Food Program USA is seeking an IT Support Specialist to provide first-line technology support for staff in the Washington, DC office and remotely across the United States. The role covers Windows and macOS devices, Microsoft 365, and office technology.

The ideal candidate is service-oriented, organized, security-conscious, and able to explain technical concepts to users with varying levels of experience. This in-office role requires five days per week in Washington, DC.