Hybrid Help Desk Technician: IT Support & Imaging

Marathon TS; Frederick (MD); Hybrid; USD 24,796 - 27,552; Full time

Benefits offered by this job

Diverse and inclusive work environment

Job summary

A government contracting firm is seeking a Helpdesk Specialist in Frederick, MD. You will support end-users by assisting with desktop support and troubleshooting PCs, laptops, and peripherals. The role demands a minimum of two years of experience in Office 365, service desk software, and technical troubleshooting. The position is initially 100% onsite for training, transitioning to a hybrid model thereafter. Ideal candidates will have a supportive and collaborative approach to work.

Qualifications

• At least two years of senior level experience in Office 365 and related software.
• Experience troubleshooting PCs, laptops, printers, and scanners.
• Familiarity with service desk software for managing support requests.

Responsibilities

• Assist with end-user support, including computer replacement and imaging.
• Work on desktop-related projects for user testing and deployment.
• Install and troubleshoot printers and copiers.

Skills

Office 365

Microsoft Outlook

Troubleshooting

Service Desk Software

Remote Control Tools

Education

Associate's degree in Computer Science or related

Tools

LAN Desk

McAfee

Windows 10

SCCM

Job description

A government contracting firm is seeking a Helpdesk Specialist in Frederick, MD. You will support end-users by assisting with desktop support and troubleshooting PCs, laptops, and peripherals. The role demands a minimum of two years of experience in Office 365, service desk software, and technical troubleshooting. The position is initially 100% onsite for training, transitioning to a hybrid model thereafter. Ideal candidates will have a supportive and collaborative approach to work.