IT Support Specialist

Insight Global (United States); Columbia (MD); Hybrid; USD 55,000 - 80,000; Full time

Job summary

Insight Global is hiring an IT Support Specialist to split time between Frederick, MD and Columbia, MD, providing Level 1+ onsite and remote support to users across the U.S. and Canada.

The role focuses on hardware/software troubleshooting, workstation configuration, and resolving issues with Windows OS, Microsoft 365, Teams, and iOS devices. You will manage support tickets, maintain inventory, and occasionally work off-hours as needed.

Qualifications

• 3-5+ years of hands-on IT support experience.
• Troubleshooting hardware/software issues across desktops, laptops, and iOS devices.
• Proficient in Microsoft Technologies.
• Experience with ticketing systems, such as ServiceNow.
• Familiar with networking concepts (IPv4, DNS, DHCP, OSI model).
• Experience supporting multiple or global locations.
• A+ or MCP certification.
• Experience with Rack & Stack, hardware/software installations.

Responsibilities

• Troubleshoot and resolve hardware and software issues for desktops, laptops, and iOS devices.
• Configure workstations and ensure Windows OS, Microsoft 365 applications are functioning properly.
• Manage and document IT support tickets using ServiceNow.
• Maintain inventory of hardware and software assets.
• Provide Level 1+ on-site and remote IT support across the US and Canada; coordinate with Frederick and Columbia offices.

Skills

Troubleshooting hardware

Troubleshooting software

Microsoft Technologies

ServiceNow

Networking concepts

Multiple locations

A+ or MCP

Rack & Stack

Education

Technical degree

Tools

Windows OS

Microsoft 365

iOS devices

Job description

Job Description

Insight Global is seeking to hire an IT Support Specialist splitting time between Frederick, MD and Columbia, MD supporting a global technology company. This individual will provide Level 1+ onsite and remote support to users across the U.S. and Canada, with a primary focus on the Frederick office. Responsibilities include troubleshooting hardware and software issues, configuring workstations, and resolving problems related to Windows OS, Microsoft 365, Teams, and iOS devices. The role also involves managing support tickets, maintaining inventory, and occasionally working off-hours based on business needs. Candidates should have at least 2 years of IT support experience, strong customer service skills, and familiarity with ticketing systems such as ServiceNow. A technical degree or equivalent experience is required. This is a great opportunity to join a dynamic global IT team and grow within a fast-paced, collaborative environment.

Skills and Requirements

• 3-5+ years of hands-on IT support experienceo Troubleshooting hardware/software issues across desktops, laptops, and iOS devices
• Proficient in Microsoft Technologies
• Experience with ticketing systems, such as ServiceNow
• Familiar with networking concepts (IPv4, DNS, DHCP, OSI model)
• Experience supporting multiple or global locations
• A+ or MCP certification
• Experience with Rack & Stack, hardware/software installations

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].