Hybrid IT Support Specialist: Troubleshooter and Trainer

Majestic Steel USA; Bedford Heights (OH); Híbrido; USD 52.000 - 76.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental & Vision Insurance

401k with employer match

Life Insurance

Descripción de la vacante

Majestic Steel USA is seeking a Technical Support Specialist to deliver responsive onsite and remote technology support for Associates, troubleshoot Windows, Microsoft 365, and hardware, and maintain end-user equipment. The role includes improving support processes and documenting solutions, with opportunities to work across the organization.

The ideal candidate has a Bachelor’s in IT/CS and 1+ year of technical support experience, strong customer service skills, and the ability to work in a

Formación

• Bachelor’s Degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education, technical training, certifications, and practical experience
• Minimum one (1) year of technical support, help desk, desktop support, or similar experience with emphasis on hardware and software troubleshooting
• Experience supporting Windows-based computers, Microsoft 365 applications, and end users in a professional environment

Responsabilidades

• Provide responsive onsite and remote technical support to Associates, prioritizing requests based on urgency and business impact and following issues through resolution
• Troubleshoot Windows, Microsoft 365, business applications, hardware, network connectivity, VPN, sign-in, and device-related issues
• Configure, deploy, update, and maintain computers, mobile devices, phones, printers, meeting-room technology, and other end-user equipment
• Support service-center technology, including shared workstations, tablets, barcode scanners, and industrial printers, with a focus on minimizing operational downtime
• Support technology throughout the Associate lifecycle, including equipment setup and approved account and access changes
• Research unfamiliar technical issues, apply effective troubleshooting methods, verify solutions, and escal when needed with clear documentation
• Maintain accurate equipment inventory and support records, documenting requests, troubleshooting steps, resolutions, procedures, and end-user guidance
• Provide practical technology guidance and training to Associates and use company‑approved AI tools to support research, documentation, learning, and routine tasks
• Identify recurring issues and opportunities to improve support processes, automation, and technology solutions while continuing to build knowledge of the organization’s systems and tools.
• Other job‑related duties and special projects as assigned

Conocimientos

Customer service

Communication

Troubleshooting

Problem solving

Organization

Self-motivation

Educación

Bachelor’s Degree in Information Technology or Computer Science

Herramientas

Windows

Microsoft 365

Descripción del empleo

Majestic Steel USA is seeking a Technical Support Specialist to deliver responsive onsite and remote technology support for Associates, troubleshoot Windows, Microsoft 365, and hardware, and maintain end-user equipment. The role includes improving support processes and documenting solutions, with opportunities to work across the organization.

The ideal candidate has a Bachelor’s in IT/CS and 1+ year of technical support experience, strong customer service skills, and the ability to work in a