Technical Support Specialist

Majestic Steel USA, Inc.; Pepper Pike (OH); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with employer match

Life Insurance

Disability Insurance

Paid Parental Leave

PTO

Job summary

Majestic Steel USA, Inc. is seeking a Technical Support Specialist to provide onsite and remote technology support, troubleshoot issues, and help improve support processes across the organization. The role emphasizes Windows, Microsoft 365, hardware, and network troubleshooting in a hybrid setting.

Candidates should have a Bachelor's in IT/CS or equivalent, plus 1 year of technical support experience. The position involves collaboration with multiple teams and occasional travel.

Qualifications

• Bachelor’s degree or equivalent in IT or related field.
• Minimum 1 year in technical support or help desk.
• Experience with Windows-based PCs and Microsoft 365 in a professional environment.

Responsibilities

• Provide onsite and remote tech support to Associates, prioritizing requests by urgency and resolving issues.
• Troubleshoot Windows, MS 365, business apps, hardware, network, VPN, sign-in, and device issues.
• Configure and maintain computers, mobile devices, phones, printers, and meeting-room tech.
• Support service-center tech: workstations, tablets, barcode scanners, and printers to minimize downtime.
• Assist equipment setup and user access changes throughout the Associate lifecycle.
• Research issues, apply troubleshooting, verify solutions, escalate when needed with clear documentation.
• Maintain inventory and support records with clear documentation.
• Provide tech guidance and training; use approved AI tools for research and documentation.
• Identify recurring issues to improve processes and automation.
• Perform other duties and special projects as assigned.

Skills

Customer service

Communication

Windows OS

Microsoft 365

VPN connectivity

Troubleshooting

Documentation

Remote support

PowerShell

Self-motivation

Organizational skills

Team collaboration

Education

Bachelor’s Degree in IT/CS

Tools

Entra/Active Directory

Job description

At Majestic Steel USA, we’re more than a steel service center — we’re a team of innovators and relationship builders committed to growth. As a Technical Support Specialist, you’ll provide responsive onsite and remote technology support, troubleshoot issues and keep the tools our Associates rely on running smoothly. You’ll also help improve support processes, documentation, and technology solutions across the organization.

Why Work With US:

• Work Setting:Hybrid environment, in office Tuesday, Wednesday, and Thursday, option to work remote on Monday and Friday
• Benefits: Medical, Dental and Vision Insurance, 401k Retirement Plan (100% employer match), Life Insurance, Disability Insurance, Paid Parental Leave, PTO, Paid Holidays, and more!
• Impact: From the office to the service center, your support keeps our teams connected, productive, and ready to deliver for our customers

What You’ll Do:

• Provide responsive onsite and remote technical support to Associates, prioritizing requests based on urgency and business impact and following issues through resolution
• Troubleshoot Windows, Microsoft 365, business applications, hardware, network connectivity, VPN, sign-in, and device-related issues
• Configure, deploy, update, and maintain computers, mobile devices, phones, printers, meeting-room technology, and other end-user equipment
• Support service‑center technology, including shared workstations, tablets, barcode scanners, and industrial printers, with a focus on minimizing operational downtime
• Support technology throughout the Associate lifecycle, including equipment setup and approved account and access changes
• Research unfamiliar technical issues, apply effective troubleshooting methods, verify solutions, and escalat when needed with clear documentation
• Maintain accurate equipment inventory and support records, documenting requests, troubleshooting steps, resolutions, procedures, and end‑user guidance
• Provide practical technology guidance and training to Associates and use company-approved AI tools to support research, documentation, learning, and routine tasks
• Identify recurring issues and opportunities to improve support processes, automation, and technology solutions while continuing to build knowledge of the organization’s systems and tools.
• Other job‑related duties and special projects as assigned

Who We’re Looking For:

Education & Experience:

• Bachelor’s Degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education, technical training, certifications, and practical experience
• Minimum one (1) year of technical support, help desk, desktop support, or similar experience with an emphasis on hardware and software troubleshooting
• Experience supporting Windows‑based computers, Microsoft 365 applications, and end users in a professional environment

Technical Proficiency:

Experience with Microsoft Office products and Windows‑based applications

Skills:

• Strong customer service and communication skills with the ability to provide professional support to Associates at all levels
• Working knowledge of Windows, Microsoft 365, computer hardware, mobile devices, common business applications, Wi‑Fi, and VPN connectivity
• Methodical problem‑solving skills with the ability to troubleshoot technical issues and recognize when escalation is needed.
• Strong organizational skills with the ability to prioritize competing support requests and document issues and resolutions accurately
• Self‑motivated and accountable, with the ability to work independently and collaboratively in a fast‑paced environment

What Makes You Stand Out:

• Two (2) or more years of progressive Information Technology experience
• Experience with account administration, device management, or IT support/ticketing systems
• Exposure to PowerShell, workflow automation, or related scripting tools
• Familiarity with Entra/Active Directory, identity and access management, or Windows Server administration
• Experience supporting technology in warehouse, service‑center, or operational environments
• Experience with endpoint or mobile device management platforms
• CompTIA A+, Microsoft, or another relevant technical certification

Additional:

• Must be able to work outside normal business hours/days as needed
• Must be able to travel occasionally and work at an outside location

At Majestic, we are committed to creating an inclusive environment where diverse voices are welcomed from associates throughout the entire organization. We have an inclusive culture, where all associates are respected; where different viewpoints, thoughts, and ideas are encouraged and embraced. Majestic is proud to be an equal opportunity employer.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.