Hybrid IT Support Specialist - Remote/Onsite Tech

Majestic Steel USA, Inc.; Pepper Pike (OH); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with employer match

Life Insurance

Disability Insurance

Paid Parental Leave

PTO

Job summary

Majestic Steel USA, Inc. is seeking a Technical Support Specialist to provide onsite and remote technology support, troubleshoot issues, and help improve support processes across the organization. The role emphasizes Windows, Microsoft 365, hardware, and network troubleshooting in a hybrid setting.

Candidates should have a Bachelor's in IT/CS or equivalent, plus 1 year of technical support experience. The position involves collaboration with multiple teams and occasional travel.

Qualifications

• Bachelor’s degree or equivalent in IT or related field.
• Minimum 1 year in technical support or help desk.
• Experience with Windows-based PCs and Microsoft 365 in a professional environment.

Responsibilities

• Provide onsite and remote tech support to Associates, prioritizing requests by urgency and resolving issues.
• Troubleshoot Windows, MS 365, business apps, hardware, network, VPN, sign-in, and device issues.
• Configure and maintain computers, mobile devices, phones, printers, and meeting-room tech.
• Support service-center tech: workstations, tablets, barcode scanners, and printers to minimize downtime.
• Assist equipment setup and user access changes throughout the Associate lifecycle.
• Research issues, apply troubleshooting, verify solutions, escalate when needed with clear documentation.
• Maintain inventory and support records with clear documentation.
• Provide tech guidance and training; use approved AI tools for research and documentation.
• Identify recurring issues to improve processes and automation.
• Perform other duties and special projects as assigned.

Skills

Customer service

Communication

Windows OS

Microsoft 365

VPN connectivity

Troubleshooting

Documentation

Remote support

PowerShell

Self-motivation

Organizational skills

Team collaboration

Education

Bachelor’s Degree in IT/CS

Tools

Entra/Active Directory

Job description

Majestic Steel USA, Inc. is seeking a Technical Support Specialist to provide onsite and remote technology support, troubleshoot issues, and help improve support processes across the organization. The role emphasizes Windows, Microsoft 365, hardware, and network troubleshooting in a hybrid setting.

Candidates should have a Bachelor's in IT/CS or equivalent, plus 1 year of technical support experience. The position involves collaboration with multiple teams and occasional travel.