Hybrid IT Support Specialist — Remote Options

Majestic Steel USA; Bedford (OH); Hybrid; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with 100% employer match

Life Insurance

Job summary

Majestic Steel USA is seeking a Technical Support Specialist to provide onsite and remote technology support, troubleshoot issues, and help evolve our support processes. The role emphasizes Windows and Microsoft 365, hardware, and end‑user devices within a hybrid office environment.

You’ll contribute to documentation, training, and the rollout of AI-assisted tools while maintaining inventory and records. A Bachelor’s degree or equivalent IT experience is required.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, or related field, or equivalent combination of education and experience.
• Minimum one year of technical support, help desk, desktop support, or similar experience with emphasis on hardware and software troubleshooting.
• Experience supporting Windows-based computers, Microsoft 365 applications, and end users in a professional environment.

Responsibilities

• Provide responsive onsite and remote technical support to Associates, prioritizing requests based on urgency and business impact and following issues through resolution.
• Troubleshoot Windows, Microsoft 365, business applications, hardware, network connectivity, VPN, sign-in, and device-related issues.
• Configure, deploy, update, and maintain computers, mobile devices, phones, printers, meeting-room technology, and other end-user equipment.
• Support service-center technology, including shared workstations, tablets, barcode scanners, and industrial printers, with a focus on minimizing operational downtime.
• Support technology throughout the Associate lifecycle, including equipment setup and approved account and access changes.
• Research unfamiliar technical issues, apply effective troubleshooting methods, verify solutions, and escalate when needed with clear documentation.
• Maintain accurate equipment inventory and support records, documenting requests, troubleshooting steps, resolutions, procedures, and end-user guidance.
• Provide practical technology guidance and training to Associates and use company-approved AI tools to support research, documentation, learning, and routine tasks.
• Identify recurring issues and opportunities to improve support processes, automation, and technology solutions while continuing to build knowledge of the organization’s systems and tools.
• Other job-related duties and special projects as assigned

Skills

Customer Service

Communication

Problem Solving

Time Management

Diagnostics

Education

Bachelor's Degree in IT or CS

Tools

Windows

Microsoft 365

VPN

IT ticketing systems

Job description

Majestic Steel USA is seeking a Technical Support Specialist to provide onsite and remote technology support, troubleshoot issues, and help evolve our support processes. The role emphasizes Windows and Microsoft 365, hardware, and end‑user devices within a hybrid office environment.

You’ll contribute to documentation, training, and the rollout of AI-assisted tools while maintaining inventory and records. A Bachelor’s degree or equivalent IT experience is required.