Hybrid IT & Service Desk Analyst

University of California - San Diego Medical Centers; San Diego (CA); Hybrid; USD 68,000 - 109,000; Full time

Job summary

University of California - San Diego Medical Centers seeks a Customer Support Services Analyst to join the Information Services team. The role blends on-site and remote support across hardware, software, and enterprise applications, delivering prompt, effective assistance to end-users.

Key duties include handling support requests, troubleshooting, deploying software updates, and maintaining system documentation.

Qualifications

• Six years of related experience or a Bachelor's degree plus two years of related experience.
• Experience with escalated, broad technical support including hardware and software tests.
• Knowledge of networking protocols such as DHCP, TCP/IP.
• Ability to create technical documentation for complex processes and applications.
• Strong interpersonal and communication skills across technical and non-technical audiences.

Responsibilities

• Serve as the first point of contact for IS support requests with a focus on customer service.
• Troubleshoot hardware, software, and network issues across desktops, laptops, and mobile devices.
• Facilitate software installations, updates, patches, and troubleshooting to minimize disruptions.
• Configure, install, and maintain computer systems and applications.
• Provide one-on-one training and contribute to knowledge base articles.
• Collaborate with IT teams and communicate status to users and stakeholders.

Skills

Customer service

Technical support

Troubleshooting

Communication skills

Training & documentation

Team collaboration

Problem solving

Education

Bachelor's degree in related area

6+ years of related experience OR 2+ years with Bachelor's

Job description

University of California - San Diego Medical Centers seeks a Customer Support Services Analyst to join the Information Services team. The role blends on-site and remote support across hardware, software, and enterprise applications, delivering prompt, effective assistance to end-users.

Key duties include handling support requests, troubleshooting, deploying software updates, and maintaining system documentation.