Hybrid IT Support Specialist | Resolve Tech Issues Remotely

General Dynamics Information Technology, Inc.; El Paso (TX); Hybrid; USD 32,000 - 43,000; Full time

Benefits offered by this job

Hybrid work environment

Competitive benefits package

Job summary

General Dynamics Information Technology, Inc. in El Paso, TX seeks a Full-Time IT Support Specialist to serve as the first point of contact for DoD VA ESDMS-related IT issues.

You will diagnose hardware, software, and network problems, log incidents, and provide timely resolutions in a fast-paced help desk environment. The role requires a high school diploma or GED, 1+ year of customer service experience, and eligibility for a public trust clearance.

Qualifications

• High school diploma or GED.
• 1+ years of customer service experience.
• Texas residency within a 60-mile radius of the El Paso facility.
• Must be able and willing to work any full-time shift.
• Ability and willingness to work and train onsite as required.
• Must be eligible to obtain a public trust clearance.
• Access to high speed wired internet connection.
• Access to a quiet work environment free from distractions.

Responsibilities

• Respond to incoming service calls and self-service tickets for the client with accurate information.
• Identify, evaluate, and prioritize end-user issues to ensure resolutions.
• Use troubleshooting techniques to resolve hardware, software, and network issues.
• Document incident status and solutions in incident databases.
• Diagnose and analyze problems using historical data.

Skills

Customer Service

Problem Resolution

Troubleshooting

Education

Associate’s degree or equivalent

Tools

Ticketing system

Contact center database

Job description

General Dynamics Information Technology, Inc. in El Paso, TX seeks a Full-Time IT Support Specialist to serve as the first point of contact for DoD VA ESDMS-related IT issues.

You will diagnose hardware, software, and network problems, log incidents, and provide timely resolutions in a fast-paced help desk environment. The role requires a high school diploma or GED, 1+ year of customer service experience, and eligibility for a public trust clearance.