Bilingual Spanish/English Customer Support Specialist

General Dynamics Information Technology, Inc.; El Paso (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Onsite training

No weekend shifts

Job summary

General Dynamics Information Technology, Inc. in El Paso, TX is seeking a Full-time Customer Support Professional to handle inbound calls, chats, and messages for a government-related client.

The role emphasizes problem solving, multi-tasking, and providing accurate information to customers in English and Spanish. The position requires a high school diploma or GED, and the ability to work on-site with potential future remote opportunities.

Qualifications

• High school diploma or GED.

Responsibilities

• Answer incoming phone calls, chats, and messages on behalf of client; provide accurate information.
• Assist customers by researching issues and offering solutions.
• Identify, diagnose, and resolve customer issues, escalating as needed.
• Handle multiple inquiries via chat as required.
• Place outbound customer service or satisfaction calls as needed.

Skills

Customer Service

Data Entry

Phone Calls

Spanish Language

Job description

General Dynamics Information Technology, Inc. in El Paso, TX is seeking a Full-time Customer Support Professional to handle inbound calls, chats, and messages for a government-related client.

The role emphasizes problem solving, multi-tasking, and providing accurate information to customers in English and Spanish. The position requires a high school diploma or GED, and the ability to work on-site with potential future remote opportunities.