Mission‑Critical IT Support Specialist (TS/SCI)

General Dynamics - IT; Corridor North (MD); On-site; USD 76,000 - 110,000; Full time

Benefits offered by this job

Health & wellness

401(k) with company match

Career development tools

Job summary

General Dynamics IT seeks a Help Desk Technician IV in Maryland to provide frontline, high‑quality support via phone, email, chat, and ticketing systems. You’ll troubleshoot hardware, software, and basic network issues, delivering clear, step‑by‑step guidance to users at all levels.

With an AA/AS degree and 5+ years of relevant experience, you’ll operate in a mission‑critical environment requiring TS/SCI with Full‑Scope Polygraph clearance.

Qualifications

• AA/AS degree required
• 5+ years of relevant help desk or IT support experience
• Proficient in hardware/software troubleshooting and remote support tools
• U.S. citizen with TS/SCI clearance and Full-Scope Polygraph
• CompTIA Security+ certification (or obtained within first 3 months)

Responsibilities

• Deliver responsive, high‑quality support via phone, email, chat, and ticketing systems.
• Triage and resolve technical issues with accuracy and professionalism.
• Troubleshoot hardware, software, and basic network connectivity challenges.
• Provide clear, step‑by‑step guidance to users at all levels.
• Escalate complex issues to advanced teams when needed.
• Mentor junior technicians and support new team members.

Skills

Help desk experience

Customer service

Hardware/software troubleshooting

Remote support tools

Education

AA/AS degree

CompTIA Security+

Tools

Ticketing system

Remote access tools

Job description

General Dynamics IT seeks a Help Desk Technician IV in Maryland to provide frontline, high‑quality support via phone, email, chat, and ticketing systems. You’ll troubleshoot hardware, software, and basic network issues, delivering clear, step‑by‑step guidance to users at all levels.

With an AA/AS degree and 5+ years of relevant experience, you’ll operate in a mission‑critical environment requiring TS/SCI with Full‑Scope Polygraph clearance.