Full-Time IT Support Specialist - El Paso

General Dynamics Information Technology; El Paso (TX); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Hybrid work environment

Competitive pay plus benefits

Support veterans

Job summary

General Dynamics Information Technology, El Paso, TX, is seeking a Full-Time IT Support Specialist to serve as the first point of contact for IT resolutions for VA ESDMS. You will handle calls and tickets, troubleshoot hardware, software, and networking issues, and document solutions in incident databases.

The role offers a hybrid work environment with on-site training and a focus on rapid issue resolution, serving veterans.

Qualifications

• High school diploma or GED is required.
• 1+ years of customer service or telephone experience.
• Residence within 60-mile radius of El Paso facility.
• Must be able to work any full-time shift.
• Willingness to train onsite as required.
• Must be eligible for public trust clearance.
• Access to high-speed wired internet.
• Access to a quiet work environment.

Responsibilities

• Respond to incoming service calls or self-service tickets for VA ESDMS client.
• Identify, evaluate, and prioritize end-user issues and ensure resolution.
• Troubleshoot hardware, software, and network issues.
• Document incident status and solutions in incident database tools.
• Diagnose, isolate, and analyze problems using historical data.

Skills

Customer service

Problem-solving

Communication

Onsite work readiness

Education

High school diploma or GED

Associate's degree or equivalent in related field

Tools

Ticketing system

Contact center management database

Incident management tools

Job description

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.

We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on a Full-Time IT Support Specialist joining our rapidly growing team of help desk professionals in El Paso, TX.

At GDIT, people are our differentiator. As a Full-TIME IT SUPPORT SPECIALIST, you will be trusted to utilize your root cause analysis and problem-solving skills to serve as the first point of contact for IT problem resolutions for the Department of Veterans Affairs (VA ESDMS).

A typical day will include:

• Responding to incoming service calls and/or to self-service ticketing queues on behalf of our client to provide accurate and appropriate information
• Identifying, evaluating, and prioritizing end-user issues to ensure that inquiries are successfully resolved
• Utilizing troubleshooting techniques to resolve hardware, software, and network issues
• Documenting incident status and solutions in incident database tools
• Diagnosing, identifying, isolating, and analyzing problems utilizing historical database records

REQUIRED QUALIFICATIONS:

• High school diploma or G.E.D.
• One (1) or more years of customer service or other telephone experience
• Texas residency living within a 60-mile radius of our El Paso facility
• Must be able and willing to work any full-time shift
• Ability and willingness to work and train onsite as required
• Must be eligible to obtain a public trust clearance
• Access to high speed wired internet connection
• Access to a quiet work environment free from distractions

PREFERRED QUALIFICATIONS:

• Associate's degree or equivalent in a related field of study
• Previous experience troubleshooting software and hardware issues (Windows and MAC O/S, internet systems, and networking)
• Previous experience working with a contact center management database
• Previous experience working with a ticketing system

WHAT GDIT CAN OFFER YOU:

• Competitive pay plus benefits
• A hybrid work environment with opportunities to work from the comfort of your own home
• An opportunity to support our nation's veterans in a mission critical assignment that keeps our nation safe and secure

GDIT CAREERS

Opportunity Owned

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