Secret-Cleared Service Desk Specialist

General Dynamics - IT; Arlington (VA); On-site; USD 64,000 - 76,000; Full time

Benefits offered by this job

Competitive pay

Benefits and wellness programs

401(k) with company match

Paid time off

Job summary

General Dynamics IT is seeking a Service Desk Specialist in Arlington, VA. You will provide timely IT support to a large user base, handling incidents and service requests in a fast-paced ITIL-like environment.

You will work with a team of IT professionals to resolve complex issues, document actions thoroughly, and contribute to knowledge base improvements. Telework may be considered based on mission needs and performance.

Qualifications

• Education: High School Diploma. Associate or bachelor’s preferred.
• Experience: 2+ years in a customer-facing IT role is expected.
• Technical skills include basic software/hardware support and ticketing tools.

Responsibilities

• Provide IT operations support using an ITSM ticketing system (e.g., ServiceNow) and resolve incidents with minimal escalation.
• Deliver technical support for computer systems, software, and hardware via in-person, phone, email, or chat.
• Install, configure, and repair hardware and software as needed.
• Document tickets clearly with actions, times, and end-user communications.
• Create and maintain knowledge base documentation and SOPs.

Skills

Customer service

Communication

Troubleshooting

Time management

ITIL knowledge

Education

High School Diploma

Associate or bachelor's preferred

Tools

ServiceNow

Remedy

Active Directory

SharePoint

Job description

General Dynamics IT is seeking a Service Desk Specialist in Arlington, VA. You will provide timely IT support to a large user base, handling incidents and service requests in a fast-paced ITIL-like environment.

You will work with a team of IT professionals to resolve complex issues, document actions thoroughly, and contribute to knowledge base improvements. Telework may be considered based on mission needs and performance.