Hybrid IT Support Specialist — Help Desk for VA Systems

General Dynamics Information Technology; El Paso (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Hybrid work environment

Competitive pay plus benefits

Support veterans

Job summary

General Dynamics Information Technology, El Paso, TX, is seeking a Full-Time IT Support Specialist to serve as the first point of contact for IT resolutions for VA ESDMS. You will handle calls and tickets, troubleshoot hardware, software, and networking issues, and document solutions in incident databases.

The role offers a hybrid work environment with on-site training and a focus on rapid issue resolution, serving veterans.

Qualifications

• High school diploma or GED is required.
• 1+ years of customer service or telephone experience.
• Residence within 60-mile radius of El Paso facility.
• Must be able to work any full-time shift.
• Willingness to train onsite as required.
• Must be eligible for public trust clearance.
• Access to high-speed wired internet.
• Access to a quiet work environment.

Responsibilities

• Respond to incoming service calls or self-service tickets for VA ESDMS client.
• Identify, evaluate, and prioritize end-user issues and ensure resolution.
• Troubleshoot hardware, software, and network issues.
• Document incident status and solutions in incident database tools.
• Diagnose, isolate, and analyze problems using historical data.

Skills

Customer service

Problem-solving

Communication

Onsite work readiness

Education

High school diploma or GED

Associate's degree or equivalent in related field

Tools

Ticketing system

Contact center management database

Incident management tools

Job description

General Dynamics Information Technology, El Paso, TX, is seeking a Full-Time IT Support Specialist to serve as the first point of contact for IT resolutions for VA ESDMS. You will handle calls and tickets, troubleshoot hardware, software, and networking issues, and document solutions in incident databases.

The role offers a hybrid work environment with on-site training and a focus on rapid issue resolution, serving veterans.