Full-Time IT Support Specialist - El Paso

General Dynamics Information Technology, Inc.; El Paso (TX); Hybrid; USD 32,000 - 43,000; Full time

Benefits offered by this job

Hybrid work environment

Competitive benefits package

Job summary

General Dynamics Information Technology, Inc. in El Paso, TX seeks a Full-Time IT Support Specialist to serve as the first point of contact for DoD VA ESDMS-related IT issues.

You will diagnose hardware, software, and network problems, log incidents, and provide timely resolutions in a fast-paced help desk environment. The role requires a high school diploma or GED, 1+ year of customer service experience, and eligibility for a public trust clearance.

Qualifications

• High school diploma or GED.
• 1+ years of customer service experience.
• Texas residency within a 60-mile radius of the El Paso facility.
• Must be able and willing to work any full-time shift.
• Ability and willingness to work and train onsite as required.
• Must be eligible to obtain a public trust clearance.
• Access to high speed wired internet connection.
• Access to a quiet work environment free from distractions.

Responsibilities

• Respond to incoming service calls and self-service tickets for the client with accurate information.
• Identify, evaluate, and prioritize end-user issues to ensure resolutions.
• Use troubleshooting techniques to resolve hardware, software, and network issues.
• Document incident status and solutions in incident databases.
• Diagnose and analyze problems using historical data.

Skills

Customer Service

Problem Resolution

Troubleshooting

Education

Associate’s degree or equivalent

Tools

Ticketing system

Contact center database

Job description

Type of Requisition:

Pipeline

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

Other

Job Family:

SCA

Job Qualifications:

Skills:

Customer Service, Problem Resolution, Troubleshooting

Certifications:

None

Experience:

1 + years of related experience

US Citizenship Required:

No

Job Description:

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.

We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on a Full-Time IT Support Specialist joining our rapidly growing team of help desk professionals in El Paso, TX.

At GDIT, people are our differentiator. As a Full-TIME IT SUPPORT SPECIALIST , you will be trusted to utilize your root cause analysis and problem-solving skills to serve as the first point of contact for IT problem resolutions for the Department of Veterans Affairs (VA ESDMS).

A typical day will include:

• Responding to incoming service calls and/or to self-service ticketing queues on behalf of our client to provide accurate and appropriate information
• Identifying, evaluating, and prioritizing end-user issues to ensure that inquiries are successfully resolved
• Utilizing troubleshooting techniques to resolve hardware, software, and network issues
• Documenting incident status and solutions in incident database tools
• Diagnosing, identifying, isolating, and analyzing problems utilizing historical database records

REQUIRED QUALIFICATIONS:

• High school diploma or G.E.D.
• One (1) or more years of customer service or other telephone experience
• Texas residency living within a 60-mile radius of our El Paso facility
• Must be able and willing to work any full-time shift
• Ability and willingness to work and train onsite as required
• Must be eligible to obtain a public trust clearance
• Access to high speed wired internet connection
• Access to a quiet work environment free from distractions

PREFERRED QUALIFICATIONS:

• Associate’s degree or equivalent in a related field of study
• Previous experience troubleshooting software and hardware issues (Windows and MAC O/S, internet systems, and networking)
• Previous experience working with a contact center management database
• Previous experience working with a ticketing system

WHAT GDIT CAN OFFER YOU:

• Competitive pay plus benefits
• A hybrid work environment with opportunities to work from the comfort of your own home
• An opportunity to support our nation’s veterans in a mission critical assignment that keeps our nation safe and secure

The likely hourly rate for this position is between $22.97 - $31.07. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Hybrid

Work Location:

USA TX El Paso

Total Rewards at GDIT:

• a variety of medical plan options
• some with Health Savings Accounts
• dental plan options
• a vision plan
• a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
• full flex work weeks where possible
• a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
• short and long-term disability benefits
• life
• accidental death and dismemberment
• personal accident
• critical illness
• business travel and accident insurance

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans