Information Technology Support Specialist

Motion Recruitment; San Francisco (CA); Hybrid; USD 44,000 - 59,000; Full time

Job summary

Motion Recruitment in San Francisco is seeking an IT Support Specialist for a 6-month hybrid contract. You will troubleshoot across macOS, Windows, and ChromeOS, support Gmail, Slack, Okta, and Zoom, and help onboard new hires with hardware deployment and SaaS access.

This role offers exposure to AV systems, hardware logistics, and collaborative IT teamwork with weekly W2 pay at $37.67/hour.

Qualifications

• At least 2 years of helpdesk support and customer service experience.
• Familiarity with macOS, Windows, and ChromeOS.
• Strong troubleshooting skills and the ability to independently research solutions.
• A passion for technology and delivering excellent customer service.

Responsibilities

• Provide in-office and remote IT support through a ticketing system.
• Troubleshoot operating systems, software, hardware, and employee access issues.
• Onboard new hires through hardware deployment, equipment setup, and SaaS application access using single sign-on tools.
• Partner with AV, IT Engineering, and Workplace teams to resolve support needs.
• Coordinate with IT Logistics to maintain accurate office inventory.
• Keep knowledge base articles and IT documentation current.
• Support ongoing maintenance and scaling of the IT environment.

Skills

Helpdesk support

Customer service

macOS

Windows

ChromeOS

Troubleshooting

Job description

Duration: 6-month contract (possible extensions)

Rate: 37.67 per hour w2 - paid weekly

We’re seeking an IT Support Specialist for a hybrid contract opportunity supporting employees in a San Francisco office and remotely. You’ll provide hands‑on troubleshooting across macOS, Windows, and ChromeOS, while supporting applications including Gmail, Slack, Okta, and Zoom.

Work with the latest technology and help employees stay connected and productive. This opportunity offers exposure to IT support, audiovisual systems, hardware logistics, and onboarding, with opportunities to learn across a collaborative IT team.

Contract Duration: 6 Months

Required Skills & Experience

• At least 2 years of helpdesk support and customer service experience.
• Familiarity with macOS, Windows, and ChromeOS operating systems.
• Strong troubleshooting skills and the ability to independently research solutions.
• A passion for technology and delivering excellent customer service.

Desired Skills & Experience

• 2-3 years of helpdesk support and customer service experience.
• Strong understanding of macOS, Windows, and ChromeOS.
• Familiarity with audiovisual systems, including Zoom and Google Hangouts.
• Experience supporting Gmail, Slack, Okta, and Zoom.
• Friendly, approachable communication style and an interest in teaching others.

What You Will Be Doing

• macOS, Windows, and ChromeOS support; platform percentages not specified.
• Gmail, Slack, Okta, and Zoom support.
• Hardware deployment, SaaS access administration, and AV troubleshooting.

Daily Responsibilities

• Provide in-office and remote IT support through a ticketing system.
• Troubleshoot operating systems, software, hardware, and employee access issues.
• Onboard new hires through hardware deployment, equipment setup, and SaaS application access using single sign-on tools.
• Partner with AV, IT Engineering, and Workplace teams to resolve support needs.
• Coordinate with IT Logistics to maintain accurate office inventory.
• Keep knowledge base articles and IT documentation current.
• Support ongoing maintenance and scaling of the IT environment.
• Responsibility percentages not specified.