Hybrid IT Support Specialist: Onboarding & Offboarding

Golden Gate Regional Center Inc; San Francisco (CA); Hybrid; USD 53,481 - 64,177; Full time

Benefits offered by this job

Comprehensive medical and dental benefits

10% employer contribution to retirement account

Generous time off benefits

Job summary

A regional support center in San Francisco is looking for a Technical Support Assistant to provide essential IT support during onboarding and offboarding processes. Responsibilities include managing account creation, hardware/software setups, and offering help desk assistance. This hybrid position requires occasional local travel and involves maintaining IT equipment. Ideal candidates have an Associate degree in a tech field and at least two years in help desk support, with familiarity in tools like Microsoft 365 and Zoom.

Qualifications

• 2+ years in a professional help desk support role, ideally technology-related.
• Experience in administering Microsoft 365 and other cloud applications.
• Knowledgeable in troubleshooting new hire account issues.

Responsibilities

• Manage technology onboarding and offboarding processes.
• Provide first-line help desk support to staff.
• Perform routine maintenance on IT equipment.
• Create and document Agency Standard procedures.

Skills

Ability to lift 50lb

Knowledge of computer hardware and software

Familiarity with Windows and Android hardware

Knowledge of Microsoft Entra and Cloud Services

Troubleshooting skills

Strong Documentation Skills

Oral communication

Written communication

Time management

Education

Associate degree in a computer related field

Tools

Microsoft 365

Zoom

DocuSign

MS Word

MS Excel

MS PowerPoint

Remote access software

VOIP phone services

Job description

A regional support center in San Francisco is looking for a Technical Support Assistant to provide essential IT support during onboarding and offboarding processes. Responsibilities include managing account creation, hardware/software setups, and offering help desk assistance. This hybrid position requires occasional local travel and involves maintaining IT equipment. Ideal candidates have an Associate degree in a tech field and at least two years in help desk support, with familiarity in tools like Microsoft 365 and Zoom.