Desktop/Tech Support

Premier Talent Partners; San Francisco (CA); Híbrido; USD 36.000 - 49.000; Jornada completa

Descripción de la vacante

Premier Talent Partners is seeking a proactive IT Support Specialist for a hybrid role in San Francisco. You will support employees across macOS, Windows, and ChromeOS, manage tickets, and assist onboarding with hardware and SaaS apps via SSO tools.

You will work with AV systems (Zoom/Hangouts) and collaborate with IT and Workplace teams to ensure smooth operations and strong documentation. Prior experience in a fast-paced environment is preferred.

Formación

• 2+ years of helpdesk experience
• Experience with macOS, Windows and ChromeOS
• Experience with Jira, Okta and Slack
• Experience with AV systems (Zoom and Hangouts)
• Excellent communication skills with a friendly and instructional approach
• Proactive problem-solving mindset and passion for technology and customer service

Responsabilidades

• Deliver IT support to employees via in-office and remote channels using the ticketing system
• Serve as a primary point of contact for IT support, collaborating with AV, IT Engineering, and Workplace teams
• Assist with onboarding new hires through hardware deployment, equipment setup, and SaaS application administration via SSO tools
• Coordinate with IT Logistics to maintain hardware/inventory
• Troubleshoot and resolve issues across macOS, Windows, ChromeOS and core apps (Gmail, Slack, Okta, Zoom)
• Support and maintain all aspects of the IT environment (hardware, software, network)
• Contribute to documentation and knowledge bases for continuous improvement

Conocimientos

Helpdesk

Customer service

macOS

Windows

ChromeOS

Gmail

Slack

Okta

Zoom

Hangouts

Herramientas

Jira

Okta

Slack

Descripción del empleo

Location: San Francisco, CA - majority remote with some in office requirement

Duration: 6-12 months

Compensation: $26.00 - $35.64 per hour

Position Summary:

We are seeking a proactive and customer-focused IT Support Specialist to join our dynamic IT team. In this role, you will provide expert technical support to employees, ensuring seamless operations across hardware and software platforms. This position offers an exciting opportunity to work with cutting-edge technology in a collaborative environment, supporting both in-office and remote staff. You will play a key role in onboarding new hires, troubleshooting IT issues, and maintaining IT assets, all while contributing to an efficient and productive workplace.

Key Responsibilities:

• Deliver exceptional IT support to employees via in-office and remote channels using our ticketing system.
• Serve as a primary point of contact for IT support, collaborating with AV, IT Engineering, and Workplace teams.
• Assist with onboarding new hires through hardware deployment, equipment setup, and SaaS application administration via SSO tools.
• Coordinate with the IT Logistics team to maintain accurate inventory of hardware and equipment.
• Troubleshoot and resolve issues across macOS, Windows, ChromeOS, and core software platforms such as Gmail, Slack, Okta, and Zoom.
• Support and maintain all aspects of the IT environment, including hardware, software, and network systems.
• Contribute to the upkeep of technical documentation, knowledge bases, and support resources to ensure continuous improvement.

Required Qualifications:

• Minimum of 2 years’ helpdesk support and customer service experience.
• Strong understanding of macOS, Windows, and ChromeOS operating systems.
• Experience with Jira, Okta, Slack
• Experience with AV systems, including Zoom and Hangouts.
• Excellent communication skills with a friendly and instructional approach.
• Ability to troubleshoot technical issues efficiently and effectively.
• Proactive problem solver with a passion for technology and customer service.

Preferred Skills & Experience:

• 2-3 years of helpdesk support experience.
• Familiarity with SaaS applications and Single Sign-On (SSO) tools.
• Experience supporting remote and hybrid work environments.
• Knowledge of hardware deployment and inventory management.
• Ability to document processes and support materials accurately.