Hybrid IT Support Technician for Impact & Growth

Ipro Networks Pte. Ltd.; San Francisco (CA); Hybrid; USD 39,000 - 54,000; Part time

Job summary

IntelliPro in San Francisco, CA is seeking a Desktop Support Technician (contract) to deliver in-office and remote IT support for employees. This role blends on-site and remote work in a fast-paced environment, with a focus on maintaining a smooth user experience across hardware, software, and services.

The ideal candidate has 2–3 years of helpdesk experience, strong knowledge of macOS, Windows, and ChromeOS, and proficiency with Gmail, Slack, Okta, and Zoom.

Qualifications

• 2–3 years of experience with helpdesk support and customer service.
• Familiar with macOS, Windows, and ChromeOS.
• Good understanding of AV systems (including Zoom and Hangouts).
• Friendly personality and ability to teach others.
• Great at communicating with all types of people and personalities.

Responsibilities

• Provide IT Support to employees via in-office and remote support through our ticketing system
• Be a point of contact for Support, working with our AV team, IT Engineering team, and Workplace team.
• Assist with onboarding new hires, including hardware deployment, equipment setup, and administering our SaaS app portfolio through our SSO tool
• Coordinating with our IT Logistics team to maintain in-office inventory accuracy.
• Provide support for our main software platforms, Gmail, Slack, Okta, and Zoom
• Troubleshoot and Support macOS, ChromeOS, and Windows
• Become familiar with all aspects of our IT environment to help support, maintain, and scale it
• Assist in keeping our knowledge base and documentation up-to-date

Skills

Helpdesk support

Customer service

macOS

Windows

ChromeOS

Communication

Tools

Gmail

Slack

Okta

Zoom

Job description

IntelliPro in San Francisco, CA is seeking a Desktop Support Technician (contract) to deliver in-office and remote IT support for employees. This role blends on-site and remote work in a fast-paced environment, with a focus on maintaining a smooth user experience across hardware, software, and services.

The ideal candidate has 2–3 years of helpdesk experience, strong knowledge of macOS, Windows, and ChromeOS, and proficiency with Gmail, Slack, Okta, and Zoom.