Hybrid IT Support Specialist – Remote & Complex Troubleshooter

Miles IT, Inc.; Atlanta, Miami (GA, FL); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401K with Company Match

Flexible Spending Account

Tuition Assistance

Paid Time Off

Job summary

Miles IT, Inc. is seeking an IT Support Consultant to provide remote, high-quality technical assistance for servers and desktops. You will diagnose issues, troubleshoot network problems, and contribute to service plan improvements while collaborating with a dedicated team.

You will help maintain documentation, mentor teammates as needed, and participate in ongoing training to stay ahead of evolving IT challenges. This role supports our remote hybrid work model in the U.S.

Qualifications

• Diagnose and fix hardware and software issues for desktops and servers.
• Experience with Windows, WinServer, AD, Exchange, DNS.
• End-user support in MS Office and common desktop apps.
• Troubleshoot network issues related to switches/routers; TCP/IP configuration.

Responsibilities

• Deliver exceptional remote support per service plans.
• Identify opportunities to enhance customer experience and system performance.
• Maintain technical documentation for assigned service plans.
• Share expertise and optimize workload with team members.
• Provide remote support for assigned service plans and customers.
• Recommend improvements to customer experience and systems.

Skills

Detail-oriented

Analytical

Team-oriented

Problem solving

Flexible

Positive attitude

Tools

Windows

Windows Server

Active Directory

Exchange

DNS

MS Office

TCP/IP

Networking hardware

Job description

Miles IT, Inc. is seeking an IT Support Consultant to provide remote, high-quality technical assistance for servers and desktops. You will diagnose issues, troubleshoot network problems, and contribute to service plan improvements while collaborating with a dedicated team.

You will help maintain documentation, mentor teammates as needed, and participate in ongoing training to stay ahead of evolving IT challenges. This role supports our remote hybrid work model in the U.S.