Lead Hybrid IT Support Specialist

Miles IT, Inc.; Atlanta, Miami (GA, FL); Hybrid; USD 48,000 - 68,000; Full time

Benefits offered by this job

Health insurance

401K with company match

Flexible spending account

Paid time off (PTO)

Tuition assistance

Paid holidays

Recreation room

Hardware discounts

Volunteer Time Off

Job summary

Miles IT, Inc. delivers remote IT support, cybersecurity, cloud management, and network optimization for businesses. Our reinforcement group tackles the most complex issues and mentors the team to elevate service levels.

We value detail-oriented, collaborative professionals who thrive in a fast-paced MSP environment, providing guidance across tiered support and maintaining thorough documentation. This role supports remote operations with hybrid work options and strong customer focus.

Qualifications

• 1 year of experience providing IT services to businesses working for an MSP on a helpdesk or 3 years with a single organization working on a help desk.
• Experience working on a technical support team at a tier 2 or tier 3 level.

Responsibilities

• Deliver exceptional remote support according to assigned service plans.
• Proactively identify opportunities to enhance customer experience and system performance.
• Maintain technical documentation of assigned service plans.
• Assist other team members to share expertise and optimize workload.

Skills

Network troubleshooting

Server troubleshooting

Desktop hardware

Cloud services

Education

IT helpdesk experience

Tier 2/Tier 3 support experience

Job description

Miles IT, Inc. delivers remote IT support, cybersecurity, cloud management, and network optimization for businesses. Our reinforcement group tackles the most complex issues and mentors the team to elevate service levels.

We value detail-oriented, collaborative professionals who thrive in a fast-paced MSP environment, providing guidance across tiered support and maintaining thorough documentation. This role supports remote operations with hybrid work options and strong customer focus.