Senior IT Support Engineer I — Hybrid/Remote

Tempus AI; Aliso Viejo (CA); On-site; USD 46,000 - 66,000; Full time

Job summary

Tempus AI is seeking an IT Support professional to assist employees, manage devices, and maintain AV/communication systems. The role covers desktop support, account administration, and technology evaluations across on-site and remote environments in a fast-paced setting.

You will interact with vendors, support executives, and clients, while documenting procedures and creating helpful guides for users. A minimum of 2 years in IT or customer service is expected.

Qualifications

• Minimum 2 years in IT or related customer service role.
• Experience installing/troubleshooting software including MS Office, Windows Server, SaaS products (Google Suite, Dropbox).
• Familiar with SaaS ticketing systems (Zendesk, ServiceNow).
• Administer identity management: AD, Okta, Google Admin.
• Mac OS-X and Windows support experience.
• Strong communication and documentation skills.
• BS in Computer Science, Information Systems, or related field.

Responsibilities

• Address and mitigate technology issues for employees (desktop support).
• Maintain computer systems, hardware, printers, and peripherals; track inventory.
• Administer user accounts including onboarding/offboarding.
• Evaluate and test new technologies.
• Support AV/conference room tech (TVs, Crestron, VOIP).
• Phone and remote support for Tempus clients.
• Log actions in ticketing system and create user guides.

Skills

Customer service

Communication

Powershell scripting

Mac/Windows troubleshooting

Report writing

Education

BS in Computer Science / Information Systems

Tools

Google Workspace

Zendesk

ServiceNow

Active Directory

Okta

Google Admin

SCCM

MDM solutions

Job description

Tempus AI is seeking an IT Support professional to assist employees, manage devices, and maintain AV/communication systems. The role covers desktop support, account administration, and technology evaluations across on-site and remote environments in a fast-paced setting.

You will interact with vendors, support executives, and clients, while documenting procedures and creating helpful guides for users. A minimum of 2 years in IT or customer service is expected.