Hybrid IT Support Specialist — Remote & Onsite

Insight Recruitment; Columbus (NE); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Insight Recruitment in Columbus, Nebraska is seeking an IT Support Specialist to join a collaborative technical team. You’ll provide remote and onsite support to business customers, troubleshoot day-to-day technology issues, and grow your skills alongside experienced IT professionals who value teamwork and customer service.

This full-time role offers a Monday–Friday schedule, 8:00 AM–5:00 PM, with opportunities to work across Windows environments, networks, and common business applications.

Qualifications

• At least 1 year of professional IT experience involving hardware and software troubleshooting.
• Familiarity with Windows desktop operating systems, common business applications, and email systems.
• Understanding of printer configuration, malware removal tools, and TCP/IP networking.
• Basic working knowledge of Windows Server, Active Directory, Group Policy, and DNS.
• Familiarity with wireless networking and LAN/WAN technologies.
• Strong troubleshooting, problem-solving, and organizational skills.
• Excellent communication and customer service abilities.
• Ability to work independently, prioritize requests, and follow through on technical issues.
• A dependable, proactive approach with a willingness to learn and develop new technical skills.

Responsibilities

• Respond to technical support requests through phone, email, and other communication channels.
• Troubleshoot and resolve hardware, software, operating system, and connectivity issues.
• Provide remote and onsite technical support to business customers.
• Assist with desktop applications, email systems, web browsers, printers, and related technologies.
• Troubleshoot basic network connectivity issues involving TCP/IP, wireless networks, and LAN/WAN environments.
• Assist with Windows Server, Active Directory, Group Policy, and DNS-related issues.
• Communicate clearly with customers and internal team members to ensure timely resolution of technical problems.
• Collaborate with other technical professionals and continue expanding your knowledge as the organization grows.

Skills

Troubleshooting

Customer service

Communication

Problem solving

Organizational skills

Teamwork

Tools

Windows Server

Active Directory

Group Policy

DNS

Email systems

Networking (LAN/WAN)

Job description

Insight Recruitment in Columbus, Nebraska is seeking an IT Support Specialist to join a collaborative technical team. You’ll provide remote and onsite support to business customers, troubleshoot day-to-day technology issues, and grow your skills alongside experienced IT professionals who value teamwork and customer service.

This full-time role offers a Monday–Friday schedule, 8:00 AM–5:00 PM, with opportunities to work across Windows environments, networks, and common business applications.