Hybrid IT Support: Onboarding & Offboarding Specialist

Golden Gate Regional Center; San Francisco (CA); Hybrid; USD 53,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Life insurance

Disability insurance

Vision coverage

403(b) retirement

Job summary

Golden Gate Regional Center is seeking a Technical Support Assistant to manage onboarding/offboarding processes, device provisioning, access changes, and help desk support in a hybrid SF Bay Area role. The position involves travel between GGRC offices in San Francisco, San Mateo, and Marin Counties and coordination with HR and Operations.

The role supports IT projects, ensures HIPAA-compliant handling of data, and offers a mix of in-office and remote work with regional travel as needed.

Qualifications

• Associate degree or 2+ years in a help desk role preferred.
• Experience provisioning accounts, devices, and access controls.
• Familiarity with Windows OS, Office 365 apps, and enterprise SaaS tools.

Responsibilities

• Assist with onboarding and offboarding, including account creation and device setup.
• Provide first-line help desk support and document issues and resolutions.
• Configure and deploy agency devices (laptops, phones) and manage access changes.
• Manage equipment inventory and purchase orders for IT hardware.
• Maintain HIPAA and PHI confidentiality in line with agency policies.
• Assist IT and HR/Operations on projects and system implementations.

Skills

Help desk support

Account provisioning

Windows administration

Microsoft 365

Hardware knowledge

Education

Associate degree in IT or related field

Tools

Microsoft 365

Zoom

DocuSign

Intune

SharePoint

Job description

Golden Gate Regional Center is seeking a Technical Support Assistant to manage onboarding/offboarding processes, device provisioning, access changes, and help desk support in a hybrid SF Bay Area role. The position involves travel between GGRC offices in San Francisco, San Mateo, and Marin Counties and coordination with HR and Operations.

The role supports IT projects, ensures HIPAA-compliant handling of data, and offers a mix of in-office and remote work with regional travel as needed.