IT Service Desk Specialist: Endpoint Support & Onboarding

CTP; San Francisco (CA); On-site; USD 68,880 - 75,768; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401k

Sick leave policy

Job summary

A financial services organization in San Francisco is seeking an IT Service Desk Associate to provide technical support and manage onboarding processes. Responsibilities include maintaining endpoint devices, ensuring user proficiency, and documenting IT systems. The ideal candidate has over 4 years of IT experience, knowledge of cybersecurity best practices, and is able to work onsite 5 days a week. Competitive compensation of $50-55 hourly along with comprehensive benefits is offered.

Qualifications

• 4+ years of IT experience.
• Ability to work in the office 5 days a week.
• Experience in a regulated financial services environment.

Responsibilities

• Serve as the initial point of contact for end user support.
• Facilitate onboarding and offboarding processes for staff.
• Maintain and oversee workplace conference room systems.
• Manage, inventory, and maintain endpoint devices.
• Contribute to documentation and user guides.
• Coordinate IT training for staff.

Skills

Technical Support

Microsoft 365

MDM/Endpoint Administration

Okta/SAML

Cybersecurity Awareness

Video Conferencing

Networking Concepts

Education

Related certifications (CompTIA, Microsoft, ITIL)

Job description

A financial services organization in San Francisco is seeking an IT Service Desk Associate to provide technical support and manage onboarding processes. Responsibilities include maintaining endpoint devices, ensuring user proficiency, and documenting IT systems. The ideal candidate has over 4 years of IT experience, knowledge of cybersecurity best practices, and is able to work onsite 5 days a week. Competitive compensation of $50-55 hourly along with comprehensive benefits is offered.