IT Support Technician - Hybrid (4 days/week, NY)

MiQ; New York (NY); In loco; USD 52.000 - 55.000; Tempo pieno

Descrizione del lavoro

MiQ is seeking an IT Support Technician (1st/2nd line) for the New York office and wider US region. The role features 4 days in the office, 28 hours per week, 9am–5pm, contract work, covering US operations.

You will handle end-user support, endpoint management, and SaaS apps, with duties spanning hardware deployment, software updates, and onboarding/offboarding across the US. A strong customer-service mindset and solid cross-platform knowledge are essential.

Competenze

• 2+ years in a technical support, service desk, help desk, or desktop support role.
• Experience with MDM and endpoint security solutions.
• Experience supporting SaaS apps like Google Workspace, Okta, Slack, Jumpcloud/Jamf, Zoom.
• Practical experience supporting Windows & macOS.
• Experience using a ticketing/ITSM platform.
• Knowledge of workplace tech like printers, conferencing gear, Wi-Fi, VPN, and remote support.
• Experience troubleshooting hardware, software, peripherals, access, and connectivity issues.

Mansioni

• Serve as 1st/2nd line contact via ticketing system and in person.
• Log, categorize, troubleshoot, resolve, and follow up on incidents per service levels.
• Provide clear, patient guidance to non-technical users and own issues to resolution.
• Document symptoms, steps, resolution details, and escalation notes.
• Provide onsite 1st line support for NY office and remote support for US region.
• Assist with software deployment, security updates, patching, and endpoint compliance.
• Coordinate hardware provisioning, repairs, and vendor support.

Conoscenze

Customer service

Verbal communication

Written communication

Ticketing systems

Prioritization

Documentation

Agile environment

Curiosity

Ownership

Strumenti

MDM solutions

Antivirus software

Google Workspace

Okta

Slack

Zoom

Jumpcloud/Jamf

VPN

Descrizione del lavoro

MiQ is seeking an IT Support Technician (1st/2nd line) for the New York office and wider US region. The role features 4 days in the office, 28 hours per week, 9am–5pm, contract work, covering US operations.

You will handle end-user support, endpoint management, and SaaS apps, with duties spanning hardware deployment, software updates, and onboarding/offboarding across the US. A strong customer-service mindset and solid cross-platform knowledge are essential.