IT Helpdesk Manager — Hybrid NYC | Lead Support Team

Cinter Technology Services; New York (NY); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Full Benefits

Job summary

Cinter Technology Services is seeking an IT Helpdesk Manager in New York City. This hybrid, full-time role focuses on leading an IT support team and delivering high-quality technical assistance for hardware, software, and systems.

Ideal candidates have strong troubleshooting skills, excellent communication, and experience supervising IT staff. English and Japanese language abilities are required to effectively support diverse users.

Qualifications

• Experience in IT support or related technical field.
• Previous supervisory or team leadership experience.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Strong organizational and time management abilities.
• Ability to work independently and collaboratively.
• Proficiency in English; Japanese language skills.

Responsibilities

• IT Support Team Management: Manage and supervise daily IT support operations; Lead, train, and support IT team members; Monitor team performance and ensure quality service delivery; Improve IT support processes and operational efficiency; Coordinate with internal teams and external vendors; Handle escalated issues and support team development.
• Technical Support: Provide technical support for hardware, software, and IT systems; Troubleshoot and resolve technical issues; Assist with system installation, configuration, and maintenance; Support IT-related projects and system improvements; Provide technical guidance and assistance to end users; Maintain IT documentation and support materials.

Skills

IT support

Team leadership

Troubleshooting

Communication

Time management

Independent work

English

Japanese

Job description

Cinter Technology Services is seeking an IT Helpdesk Manager in New York City. This hybrid, full-time role focuses on leading an IT support team and delivering high-quality technical assistance for hardware, software, and systems.

Ideal candidates have strong troubleshooting skills, excellent communication, and experience supervising IT staff. English and Japanese language abilities are required to effectively support diverse users.