IT Helpdesk Manager | Hybrid NYC, Lead & Elevate IT Support

Cinter Technology; New York (NY); Hybrid; USD 90,000 - 110,000; Full time

Job summary

Cinter Technology in New York City is seeking an IT Helpdesk Manager to lead the IT support team in a hybrid setup. The role requires supervision experience and strong technical troubleshooting across hardware and software.

English and Japanese language skills are required to communicate with diverse end users and vendors. You will oversee daily operations, coordinate with internal teams, and drive service improvements while ensuring high-quality support and documentation.

Qualifications

• Experience in IT support or related technical field.
• Previous supervisory or team leadership experience.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Strong organizational and time management abilities.
• Ability to work independently and collaboratively.
• Proficiency in English; Japanese language skills

Responsibilities

• Manage and supervise daily IT support operations.
• Lead, train, and support IT team members.
• Monitor team performance and ensure quality service delivery.
• Improve IT support processes and operational efficiency.
• Coordinate with internal teams and external vendors.
• Handle escalated issues and support team development.
• Provide technical support for hardware, software, and IT systems.
• Troubleshoot and resolve technical issues.
• Assist with system installation, configuration, and maintenance.
• Support IT-related projects and system improvements.
• Provide technical guidance and assistance to end users.
• Maintain IT documentation and support materials.

Skills

Supervisory experience

Troubleshooting

Communication skills

IT support

English

Japanese

Job description

Cinter Technology in New York City is seeking an IT Helpdesk Manager to lead the IT support team in a hybrid setup. The role requires supervision experience and strong technical troubleshooting across hardware and software.

English and Japanese language skills are required to communicate with diverse end users and vendors. You will oversee daily operations, coordinate with internal teams, and drive service improvements while ensuring high-quality support and documentation.