Hybrid IT Support Specialist — Helpdesk & Onboarding

Brillient Corporation; Reston (VA); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Hybrid work flexibility

Generous paid time off

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

EAP

Wellness programs

401(k) retirement plan

Job summary

Brillient Corporation in Reston, VA is seeking a motivated IT Support Specialist to provide technical assistance to employees and support daily IT operations. You will be a primary contact for helpdesk requests, troubleshoot hardware/software, and assist with equipment deployment and user account administration.

This role is hybrid with 2 days onsite per week in Reston and offers a comprehensive benefits package, generous PTO, and opportunities for growth within a collaborative IT team.

Qualifications

• Minimum two (2) years of IT support experience.
• Solid working knowledge of Windows 10/11.
• Basic networking concepts: Wi‑Fi, DHCP, DNS.
• Strong customer service and communication skills.
• Ability to explain technical information clearly to non-technical users.
• Strong organizational skills for managing multiple tickets.
• Willingness to learn new technologies and follow procedures.
• Ability to work onsite at Brillient's Reston, VA office 2 days per week.

Responsibilities

• Respond to, triage, and resolve helpdesk tickets by phone, email, Teams, and in person.
• Troubleshoot and repair laptops, printers, peripherals, and common hardware/software issues.
• Deploy, configure, and maintain company-issued laptops and related equipment.
• Support employee onboarding and offboarding, including equipment setup and user account provisioning.
• Maintain accurate hardware inventory and IT asset records.
• Perform basic administration in Microsoft 365 Admin Center and Entra ID (license assignment, MFA, etc.).
• Support Outlook, Teams, OneDrive, and SharePoint users with mailbox access and permissions.
• Troubleshoot basic network connectivity issues including Wi-Fi and remote access.
• Document issues and resolutions; contribute to internal IT knowledge base.
• Coordinate with IT personnel or vendors for complex issues.

Skills

Customer service

Troubleshooting

Windows 10/11

Helpdesk support

Onsite support

Tools

Microsoft 365 Admin Center

Microsoft Entra ID (Azure AD)

Exchange Online

Microsoft Intune

Job description

Brillient Corporation in Reston, VA is seeking a motivated IT Support Specialist to provide technical assistance to employees and support daily IT operations. You will be a primary contact for helpdesk requests, troubleshoot hardware/software, and assist with equipment deployment and user account administration.

This role is hybrid with 2 days onsite per week in Reston and offers a comprehensive benefits package, generous PTO, and opportunities for growth within a collaborative IT team.