Junior IT Support Specialist

Brillient Corporation; Reston (VA); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Hybrid work flexibility

Generous paid time off

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

EAP

Wellness programs

401(k) retirement plan

Job summary

Brillient Corporation in Reston, VA is seeking a motivated IT Support Specialist to provide technical assistance to employees and support daily IT operations. You will be a primary contact for helpdesk requests, troubleshoot hardware/software, and assist with equipment deployment and user account administration.

This role is hybrid with 2 days onsite per week in Reston and offers a comprehensive benefits package, generous PTO, and opportunities for growth within a collaborative IT team.

Qualifications

• Minimum two (2) years of IT support experience.
• Solid working knowledge of Windows 10/11.
• Basic networking concepts: Wi‑Fi, DHCP, DNS.
• Strong customer service and communication skills.
• Ability to explain technical information clearly to non-technical users.
• Strong organizational skills for managing multiple tickets.
• Willingness to learn new technologies and follow procedures.
• Ability to work onsite at Brillient's Reston, VA office 2 days per week.

Responsibilities

• Respond to, triage, and resolve helpdesk tickets by phone, email, Teams, and in person.
• Troubleshoot and repair laptops, printers, peripherals, and common hardware/software issues.
• Deploy, configure, and maintain company-issued laptops and related equipment.
• Support employee onboarding and offboarding, including equipment setup and user account provisioning.
• Maintain accurate hardware inventory and IT asset records.
• Perform basic administration in Microsoft 365 Admin Center and Entra ID (license assignment, MFA, etc.).
• Support Outlook, Teams, OneDrive, and SharePoint users with mailbox access and permissions.
• Troubleshoot basic network connectivity issues including Wi-Fi and remote access.
• Document issues and resolutions; contribute to internal IT knowledge base.
• Coordinate with IT personnel or vendors for complex issues.

Skills

Customer service

Troubleshooting

Windows 10/11

Helpdesk support

Onsite support

Tools

Microsoft 365 Admin Center

Microsoft Entra ID (Azure AD)

Exchange Online

Microsoft Intune

Job description

Job Details: Level: Entry, Job Location: Brillient HQ: Reston, VA - Reston, VA 20190, Location: Reston, VA
Work Arrangement: Hybrid - 2 days per week onsite in Reston
Employment Type: Full-Time
Salary Range: $55,000-$70,000 annually

Job Description

Brillient Corporation is seeking a motivated, customer-focused IT Support Specialist to provide technical assistance to employees and support daily IT operations. This individual will serve as a primary point of contact for helpdesk requests, troubleshoot hardware and software issues, assist with equipment deployment, and provide basic Microsoft 365 and user account administration.

Key Responsibilities

• Respond to, triage, and resolve helpdesk tickets by phone, email, Microsoft Teams, and in person, escalating complex issues when necessary.
• Troubleshoot and repair laptops, printers, peripherals, and common hardware or software issues.
• Deploy, configure, and maintain company-issued laptops and related equipment.
• Support employee onboarding and offboarding, including equipment setup and user account provisioning.
• Maintain accurate hardware inventory, equipment assignments, and IT asset records.
• Perform basic administration in Microsoft 365 Admin Center and Microsoft Entra ID, including creating and disabling user accounts, assigning licenses, resetting passwords, and managing multifactor authentication (MFA).
• Support Microsoft Outlook, Teams, OneDrive, and SharePoint users, including mailbox access, shared mailboxes, distribution lists, and file permissions.
• Troubleshoot basic network connectivity issues, including Wi-Fi and remote access.
• Document technical issues, resolutions and procedures while contributing to the internal IT knowledge base.
• Coordinate with other IT personnel or vendors to resolve issues requiring additional technical support.

What We Offer

• Hybrid work flexibility
• Generous paid time off
• Medical, dental, and vision insurance
• Company-paid life insurance and short-term disability coverage
• Voluntary life insurance and long-term disability coverage
• Employee Assistance Program (EAP)
• Wellness programs
• 401(k) retirement plan
• Competitive compensation

Equal Employment Opportunity and Accommodations

Brillient is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

Brillient is committed to providing reasonable accommodations to individuals with disabilities throughout the application and interview process.

Qualifications: Required Qualifications

• Minimum two (2) years of experience in IT support, helpdesk, desktop support, or a related technical role.
• Solid working knowledge of Windows 10/11 operating systems.
• Basic understanding of networking concepts, including Wi-Fi, DHCP, and DNS.
• Strong customer service, troubleshooting, and communication skills.
• Ability to explain technical information clearly and patiently to non-technical users.
• Strong organizational skills with the ability to prioritize and manage multiple support tickets simultaneously.
• Willingness to learn new technologies, follow documented procedures, and work collaboratively.
• Ability to work onsite at Brillient's Reston, VA office 2 days per week.

Preferred Qualifications

• Experience supporting macOS devices.
• Exposure to Microsoft 365 Admin Center, Microsoft Entra ID (Azure AD), Exchange Online, or Microsoft Intune.
• CompTIA A+ or Microsoft 365 Fundamentals certification.