System Support Analyst I — Hybrid, 24/7 Production Support

Global Payments Inc.; Cincinnati (OH); Hybrid; USD 52,000 - 78,000; Full time

Job summary

Global Payments Inc. is seeking a System Support Analyst I in Cincinnati, OH for a hybrid work setup (3 days in office). The role supports production systems with on-call duties and SOX compliance, partnering with IT, Product Development and vendors to resolve issues.

You will develop scripts, analyze root causes, and help document policies while contributing to a fast-paced, high-stakes team environment.

Qualifications

• Bachelor's degree in computer science, MIS, business administration or related discipline, or equivalent education/experience.
• Experience in software quality control, systems analysis or system support preferred.
• Knowledge of programming languages.
• Analytical, problem-solving and time management skills.
• Ability to manage multiple concurrent tasks.
• Ability to work well in a fast-paced, high stress team environment.
• Ability to work independently and prioritize assignments.
• Willing to take on responsibilities and challenges.

Responsibilities

• Provides 24 x 7 on-call support for all assigned production-related systems.
• Develops and executes scripts, utilities and associated test plans. Scripts may modify data that is not updateable via user interface.
• May conduct code-level software analyses to identify root cause of bugs and/or system modifications as needed.
• Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems.
• Analyzes problem, documents and communicates resolution and conducts follow up. Escalates problems to appropriate teams when necessary.
• Assists in documenting current policies and procedures.
• Represents team on cross-functional teams for production, support and development activities.
• Learns, understands, implements and utilizes SOX (Sarbanes-Oxley) and security regulations.
• Performs monthly and quarterly SOX testing.
• Other related duties assigned as needed.

Skills

Programming languages

Analytical thinking

Time management

Multitasking

Fast-paced environment

Independent work

Prioritization

Education

Bachelor's degree in computer science / MIS / business admin

Job description

Global Payments Inc. is seeking a System Support Analyst I in Cincinnati, OH for a hybrid work setup (3 days in office). The role supports production systems with on-call duties and SOX compliance, partnering with IT, Product Development and vendors to resolve issues.

You will develop scripts, analyze root causes, and help document policies while contributing to a fast-paced, high-stakes team environment.