Hybrid IT Support Specialist: End-User Support & Training

Integrated Schoolhouse Inc; Cincinnati (OH); Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

An educational technology firm in Cincinnati is seeking a Full‑time Support Technician to assist clients in educational and business settings. The ideal candidate will have 4-5 years of IT support experience, proficiency in various tech systems including Windows and Office 365, and a collaborative mindset. Responsibilities include handling IT support requests, training users, and managing multiple tasks independently. The role offers a salary range of $50,000 to $55,000, along with health and dental insurance, paid time off, and a mix of in-person and remote work as needed.

Qualifications

• 4-5 years experience in a technology support position preferred.
• Reliable work history.
• Ability to pass background checks and drug screening.

Responsibilities

• Receive and document IT support requests via multiple channels.
• Assist and train end users to solve technical problems.
• Work independently and manage multiple tasks.

Skills

Problem-solving skills

Interpersonal communication

IT system understanding

Adaptability

Eagerness to learn

Education

B.A. or B.S. degree in a technology-related field

Associate degree in technology

Tools

Office 365

Google admin

Mac

Windows

iPad

Chromebooks

Job description

An educational technology firm in Cincinnati is seeking a Full‑time Support Technician to assist clients in educational and business settings. The ideal candidate will have 4-5 years of IT support experience, proficiency in various tech systems including Windows and Office 365, and a collaborative mindset. Responsibilities include handling IT support requests, training users, and managing multiple tasks independently. The role offers a salary range of $50,000 to $55,000, along with health and dental insurance, paid time off, and a mix of in-person and remote work as needed.