Technical Support Representative Specialist

DNU_FIS Management Services LLC (Use Worldpay, LLC); Cincinnati (OH); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Worldpay, LLC in Cincinnati, OH is seeking a Technical Support Representative to join the Workstation Asset Management team. The role is hybrid (3 days office) and involves supporting network infrastructure, desktops, servers, and software.

You will manage user accounts, maintain security, and translate technical details for non-technical staff while recommending hardware and software solutions. A CIS/Business degree or related experience is required.

Qualifications

• Experience providing end-user LAN/WAN support for Windows XP/Vista/7 and MS Office 2003/2007/2010/2013.
• Expertise with anti-virus and backups.
• Preferred experience supporting Windows Server 2003/2008/2008R2 and troubleshooting MS Exchange and Citrix.
• Bachelor’s degree in CIS, Business, or related field, or three years of equivalent experience.

Responsibilities

• Providing technical support regarding network infrastructure, internal desktops and clients, servers, and software.
• Performing account management that includes adding and deleting users, creating new user accounts, and modifying accounts.
• Maintaining passwords, data integrity, and file system security.
• Communicating highly technical information in layman terms to non-technical users.
• Recommending hardware and software solutions.

Skills

End-user support

Technical communication

Education

Bachelor’s or equivalent experience

Tools

Windows XP/Vista/7

MS Office 2003/2007/2010/2013

Anti-virus and backups

MS Exchange

Citrix

Job description

Job Description This position is not eligible for visa sponsorship, now or in the future. Candidates must be a US Citizen or valid Green Card Holder. This position is hybrid 3 days per week in the following office locations: Cincinnati, OH Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Technical Support Representative to join our ever-evolving Workstation Asset Management team and help shape the future of global commerce.

What you’ll own

• Providing technical support regarding network infrastructure, internal desktops and clients, servers, and software.
• Performing account management that includes adding and deleting users, creating new user accounts, and modifying accounts.
• Maintaining passwords, data integrity, and file system security.
• Communicating highly technical information in layman terms to non-technical users.
• Recommending hardware and software solutions.

What you’ll bring

• Experience providing end-user LAN/WAN support for Windows XP/Vista/7, and MS Office 2003/2007/2010/2013.
• Expertise with anti-virus and backups.
• We prefer experience supporting Windows 2003/2008/2008R2 and a background troubleshooting MS Exchange and supporting Citrix.
• A bachelor’s in CIS, Business, or related field, or three years of equivalent experience.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders. What makes a Globalpayer? Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do. Does this sound like you? Then you sound like a Globalpayer.

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here. If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired. Global Payments and Worldpay recently joined forces, and we're currently operating across two Workday application systems. If you don't see one of your applications here, it may have been submitted in the Global Payments Workday system instead. Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.