Hybrid IT Help Desk Technician | Growth & Hands-on Support

Warwick Communications; Broadview Heights (OH); Hybrid; USD 40,000 - 55,000; Full time

Job summary

Warwick Communications is looking for a Help Desk Technician in Broadview Heights, Ohio. This hybrid role involves supporting end users, managing ticket requests, and assisting with IT equipment setup.

Ideal candidates will have at least one year of experience in IT support, a Bachelor's degree is preferred, and proficiency in Windows systems. This position offers growth opportunities to advance your IT career.

Qualifications

• 1 year experience in general IT troubleshooting and Helpdesk.
• Experience supporting Win 10 & 11, Windows Server.
• Basic knowledge of ticketing systems.

Responsibilities

• Provide support to end-users through direct communication.
• Escalate unresolved issues to senior support.
• Monitor ticket queue for new support requests.
• Dispatch tickets to senior technicians as needed.
• Provision, configure, and deploy new equipment.
• Manage inventory of IT equipment and assets.

Skills

IT troubleshooting

Customer Service

Active Directory

Network troubleshooting

Teamwork

Documentation

Education

Bachelor’s Degree in Information Technology or related field

Tools

Microsoft Office 365

Meraki Firewalls

Windows Server 2012-2022

Ticketing systems

Job description

Warwick Communications is looking for a Help Desk Technician in Broadview Heights, Ohio. This hybrid role involves supporting end users, managing ticket requests, and assisting with IT equipment setup.

Ideal candidates will have at least one year of experience in IT support, a Bachelor's degree is preferred, and proficiency in Windows systems. This position offers growth opportunities to advance your IT career.