Technical Support Representative Specialist

Worldpay; Cincinnati (OH); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Worldpay is seeking a Technical Support Representative for its Workstation Asset Management team in a hybrid role based in Cincinnati, OH. The candidate will provide frontline IT support, manage user accounts, and help maintain security and data integrity across LAN/WAN environments.

The role requires strong communication of technical concepts to non-technical users, and experience with Windows OS, Office suites, antivirus, backups, Citrix, and MS Exchange. Relocation not indicated.

Qualifications

• Experience providing end-user LAN/WAN support for Windows XP/Vista/7 and MS Office 2003/2007/2010/2013.
• Expertise with anti-virus and backups.
• Background troubleshooting MS Exchange and supporting Citrix.
• Bachelor’s in CIS, Business, or related field, or three years of equivalent experience.

Responsibilities

• Providing technical support regarding network infrastructure, desktops, servers, and software.
• Managing user accounts including add/delete, create, modify.
• Maintaining passwords, data integrity, and file system security.
• Communicating complex tech issues in layman terms to non-technical users.
• Recommending hardware and software solutions.

Skills

End-user support

Windows troubleshooting

LAN/WAN

Layman explanations

Hardware recommendations

Education

Bachelor's in CIS/Business or related field

Tools

Citrix

MS Exchange

Anti-virus

Backup software

Job description

Job Description

This position is not eligible for visa sponsorship, now or in the future. Candidates must be a US Citizen orvalidGreen Card Holder.

This position ishybrid 3 days per week in the following office locations:Cincinnati, OH

Ready to take your careerglobal?

Make your mark at one of the biggest names in payments.We’relooking for aTechnical Support Representativeto join ourever-evolvingWorkstation Asset Managementteam andhelp shape the future of global commerce.

Whatyou’llown

• Providing technical supportregardingnetwork infrastructure, internal desktops and clients, servers, and software.
• Performing account management that includes adding anddeletingusers, creating new user accounts, andmodifyingaccounts.
• Maintaining passwords, data integrity, andfile systemsecurity.
• Communicating highly technical information inlaymanterms to non-technical users.
• Recommending hardware and software solutions.

Whatyou’llbring

• Experience providing end-user LAN/WAN support for Windows XP/Vista/7, and MS Office 2003/2007/2010/2013.
• Expertise withanti-virusand backups.
• We prefer experience supporting Windows 2003/2008/2008R2 anda backgroundtroubleshooting MS Exchange and supporting Citrix.
• Abachelor’sin CIS, Business, or related field, or three years of equivalent experience.

About the team

Our inclusive and global teamswintogetherevery day.We’reproud to have the best minds in the industry, who you can learn from as you grow your career.The people, the energy, the connections –it’sunmatched.Come and be part of an ever-evolving companyand get dynamic opportunities that go beyond borders.

What makes aGlobalpayer?

Globalpayersthink like a client, act like anownerand win as one team.We’recurious andinnovative – always finding better ways to deliver impact.We empower each other to make decisions,andit’sour passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like aGlobalpayer.

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.