Hybrid Technical Support Specialist: Network & Desktop

DNU_FIS Management Services LLC (Use Worldpay, LLC); Cincinnati (OH); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Worldpay, LLC in Cincinnati, OH is seeking a Technical Support Representative to join the Workstation Asset Management team. The role is hybrid (3 days office) and involves supporting network infrastructure, desktops, servers, and software.

You will manage user accounts, maintain security, and translate technical details for non-technical staff while recommending hardware and software solutions. A CIS/Business degree or related experience is required.

Qualifications

• Experience providing end-user LAN/WAN support for Windows XP/Vista/7 and MS Office 2003/2007/2010/2013.
• Expertise with anti-virus and backups.
• Preferred experience supporting Windows Server 2003/2008/2008R2 and troubleshooting MS Exchange and Citrix.
• Bachelor’s degree in CIS, Business, or related field, or three years of equivalent experience.

Responsibilities

• Providing technical support regarding network infrastructure, internal desktops and clients, servers, and software.
• Performing account management that includes adding and deleting users, creating new user accounts, and modifying accounts.
• Maintaining passwords, data integrity, and file system security.
• Communicating highly technical information in layman terms to non-technical users.
• Recommending hardware and software solutions.

Skills

End-user support

Technical communication

Education

Bachelor’s or equivalent experience

Tools

Windows XP/Vista/7

MS Office 2003/2007/2010/2013

Anti-virus and backups

MS Exchange

Citrix

Job description

Worldpay, LLC in Cincinnati, OH is seeking a Technical Support Representative to join the Workstation Asset Management team. The role is hybrid (3 days office) and involves supporting network infrastructure, desktops, servers, and software.

You will manage user accounts, maintain security, and translate technical details for non-technical staff while recommending hardware and software solutions. A CIS/Business degree or related experience is required.