Hybrid IT Support Specialist

City Property; Phoenix (AZ); On-site; USD 50,000 - 70,000; Full time

Job summary

City Property Management in Phoenix, AZ seeks an IT Support Specialist to ensure that our technology infrastructure runs smoothly for onsite and remote users. You will troubleshoot, configure, and maintain hardware, software, networks, and VoIP systems while delivering excellent user support.

Join a collaborative team that values proactive problem solving, security, and clear communication. This role offers hands-on work with diverse tech, paid training, and opportunities for growth within a

Qualifications

• Proven experience as an IT Technician or similar role.
• Strong diagnostic and problem-solving skills.
• Understanding of computer systems, networks and tech products.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Troubleshoot hardware, software, and network issues for onsite and remote users.
• Install, configure, and update computer hardware, software, systems, networks, printers, and scanners.
• Maintain VoIP phone systems and headsets for clear communication.
• Provide technical support across the company via in person or phone.
• Set up accounts for new users and assist with password/login problems.
• Test and evaluate new technology for potential benefits.
• Train staff on how to use technology properly and safely.
• Ensure security and privacy of networks and computer systems.
• Prepare and present usage/malfunctions reports to management.
• Coordinate with ISPs and hardware vendors to resolve issues.
• Participate in IT asset documentation and inventory management.
• Assist in the implementation and management of virtual access software and endpoints.

Skills

Strong communication

Interpersonal skills

Detail-oriented

Critical thinker

Patience under pressure

Adaptability

Willingness to learn

Education

Associate or Bachelor degree in CS/IT

IT Certifications (A+, MCITP)

Job description

City Property Management in Phoenix, AZ seeks an IT Support Specialist to ensure that our technology infrastructure runs smoothly for onsite and remote users. You will troubleshoot, configure, and maintain hardware, software, networks, and VoIP systems while delivering excellent user support.

Join a collaborative team that values proactive problem solving, security, and clear communication. This role offers hands-on work with diverse tech, paid training, and opportunities for growth within a