IT Support Specialist

City Property; Phoenix (AZ); On-site; USD 50,000 - 70,000; Full time

Job summary

City Property Management in Phoenix, AZ seeks an IT Support Specialist to ensure that our technology infrastructure runs smoothly for onsite and remote users. You will troubleshoot, configure, and maintain hardware, software, networks, and VoIP systems while delivering excellent user support.

Join a collaborative team that values proactive problem solving, security, and clear communication. This role offers hands-on work with diverse tech, paid training, and opportunities for growth within a

Qualifications

• Proven experience as an IT Technician or similar role.
• Strong diagnostic and problem-solving skills.
• Understanding of computer systems, networks and tech products.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Troubleshoot hardware, software, and network issues for onsite and remote users.
• Install, configure, and update computer hardware, software, systems, networks, printers, and scanners.
• Maintain VoIP phone systems and headsets for clear communication.
• Provide technical support across the company via in person or phone.
• Set up accounts for new users and assist with password/login problems.
• Test and evaluate new technology for potential benefits.
• Train staff on how to use technology properly and safely.
• Ensure security and privacy of networks and computer systems.
• Prepare and present usage/malfunctions reports to management.
• Coordinate with ISPs and hardware vendors to resolve issues.
• Participate in IT asset documentation and inventory management.
• Assist in the implementation and management of virtual access software and endpoints.

Skills

Strong communication

Interpersonal skills

Detail-oriented

Critical thinker

Patience under pressure

Adaptability

Willingness to learn

Education

Associate or Bachelor degree in CS/IT

IT Certifications (A+, MCITP)

Job description

Providing the Best Experience in Community Management Since 1979

Careers At City Property Management

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About Us:

City Property Management ( http://www.cityproperty.com ) is an Arizona born and raised company that is a leader in full-service HOA management with innovative technology and a stellar team to match. With more than 40 years in the business and over 150 full time employees, we pride ourselves on providing the best HOA management experience possible. We work hard for the communities we serve and it shows. With paid training and a supportive team environment, you can have confidence that your investment with us is more than a job, it is a career.

Mission:

The mission of City Property Management is to provide the best experience in community management.

Our Core Values

• Professionalism
• Engagement
• Knowledge
• Humility
• Client Centric
• Trust
• Flexibility
• Teamwork
• Diligent
• Fun, Fair & Respectful

We are seeking a collaborative and detail oriented IT Support Specialist to join our team. You will be playing a key role in the day-to-day operations by ensuring that our technology infrastructure runs smoothly and efficiently. This role involves a lot of hands-on work with a variety of technologies, including computers, phone systems, headsets, keyboards, and virtual access software. Your primary tasks will include troubleshooting, configuring, and maintaining these systems to ensure optimal performance and user satisfaction.

Duties and Responsibilities

• Troubleshoot and resolve hardware, software, and network issues for both on-site and remote users.
• Install, configure, and update computer hardware, software, systems, networks, printers, and scanners.
• Maintain and configure VoIP phone systems and headsets to ensure clear communication for all users.
• Provide technical support across the company (this may be in person or over the phone).
• Set up accounts for new users and assist with password or login problems.
• Test and evaluate new technology for potential benefits within the company.
• Train staff members on how to use technology properly and safely.
• Ensure security and privacy of networks and computer systems.
• Prepare and present reports on usage and malfunctions to management.
• Coordinate with external partners, such as internet service providers and hardware vendors, to resolve issues promptly.
• Participate in the documentation and inventory management of IT assets.
• Assist in the implementation and management of virtual access software and endpoints.

Skills

• Strong communication and interpersonal skills.
• Detail-oriented and a critical thinker.
• Patience and the ability to work under pressure.
• Adaptability and willingness to learn new technologies.

Qualifications

• Proven experience as an IT Technician or relevant position.
• Excellent diagnostic and problem-solving skills.
• In-depth understanding of computer systems, networks, and a variety of tech products.
• Ability to manage multiple projects and tasks simultaneously while meeting deadlines.
• Good knowledge of internet security and data privacy principles.
• Certification as IT Technician will be an advantage (e.g., CompTIA A+, Microsoft Certified IT Professional).

Education

• Associate’s or bachelor’s degree in Computer Science, Information Technology, or relevant field preferred.
• Pay is flexible and dependent on experience.