Remote IT Support Specialist | Student & Faculty Tech Expert

Campus; Phoenix (AZ); Remote; USD 47,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance + Dental and Vision

401(k) match

Equity grant

Hybrid schedule

Flexible time away

Job summary

Campus is seeking an IT Support Specialist to provide remote support for students and faculty, with later move to a hybrid schedule. The role covers troubleshooting laptops, hotspots, and web apps, plus managing MDM accounts, while refurbishing devices for redeployment.

Applicants must be located in or near Phoenix, AZ, with hours Mon–Fri 1:00 PM–10:00 PM PT. 2+ years of customer-focused tech support preferred.

Qualifications

• Minimum 2 years of customer-facing technical support experience.
• Ability to translate technical jargon into simple steps for students and staff.
• Hands-on troubleshooting across hardware and software platforms.

Responsibilities

• Provide mission-critical support to students and faculty across channels.
• Empower students by troubleshooting devices and software to boost digital literacy.
• Manage device accounts and provisioning across multiple platforms.
• Oversee lifecycle of devices, including refurbishing returned equipment.
• Collaborate with Admissions, Student Success, and Onboarding teams.
• Create proactive documentation from ticket trends to reduce issues.

Skills

Technical Translator

Power User

Connectivity Expert

Process-Oriented

Empathetic & Patient

Adaptable

Reliable

Remote Work Experience

Tools

Google Workspace

Chrome OS

Windows 10/11 troubleshooting

Job description

Campus is seeking an IT Support Specialist to provide remote support for students and faculty, with later move to a hybrid schedule. The role covers troubleshooting laptops, hotspots, and web apps, plus managing MDM accounts, while refurbishing devices for redeployment.

Applicants must be located in or near Phoenix, AZ, with hours Mon–Fri 1:00 PM–10:00 PM PT. 2+ years of customer-focused tech support preferred.