IT Support Specialist

City Property Management; Phoenix (AZ); On-site; USD 52,000 - 65,000; Full time

Job summary

City Property Management in Phoenix seeks an IT Support Specialist to ensure daily IT operations run smoothly for staff and remote users.

You will troubleshoot hardware, software, and network issues, set up new accounts, manage VoIP systems, and train staff on secure technology use while coordinating with vendors for timely resolutions.

Qualifications

• 1–3 years of IT support or help desk experience.
• Strong troubleshooting skills with good judgment and escalation when needed.
• Working knowledge of Windows, Microsoft 365, hardware setup, and basic networking

Responsibilities

• Troubleshoot and resolve hardware, software, and network issues for on-site and remote users.
• Install, configure, and update hardware, software, networks, printers, and scanners.
• Maintain VoIP phone systems and headsets for clear communication.
• Set up new user accounts and assist with password/login problems.
• Test and evaluate new technology for potential benefits within the company.
• Train staff on how to use technology properly and securely.
• Ensure security and privacy of networks and computer systems.
• Prepare reports on usage and malfunctions for management.
• Coordinate with external partners to resolve issues promptly.
• Document and inventory IT assets; assist in managing virtual access software and endpoints.

Skills

Communication

Customer service

Problem solving

Teamwork

Adaptability

Phishing awareness

Education

Associate’s or Bachelor’s degree in CS/IT

Tools

Windows OS

Microsoft 365

Networking basics

VoIP systems

Hardware setup

IT security basics

Job description

Providing the Best Experience in Community Management Since 1979

Careers At City Property Management

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About Us: City Property Management ( http://www.cityproperty.com ) is an Arizona born and raised company that is a leader in full-service HOA management with innovative technology and a stellar team to match. With more than 40 years in the business and over 150 full time employees, we pride ourselves on providing the best HOA management experience possible. We work hard for the communities we serve and it shows. With paid training and a supportive team environment, you can have confidence that your investment with us is more than a job, it is a career.

Mission: The mission of City Property Management is to provide the best experience in community management.

Our Core Values

• Professionalism
• Engagement
• Knowledge
• Humility
• Client Centric
• Trust
• Flexibility
• Teamwork
• Diligent
• Fun, Fair & Respectful

We are seeking a collaborative and detail oriented IT Support Specialist to join our team. You will be playing a key role in the day-to-day operations by ensuring that our technology infrastructure runs smoothly and efficiently. This role involves a lot of hands-on work with a variety of technologies, including computers, phone systems, headsets, keyboards, and virtual access software. Your primary tasks will include troubleshooting, configuring, and maintaining these systems to ensure optimal performance and user satisfaction.

Duties and Responsibilities

• Troubleshoot and resolve hardware, software, and network issues for both on-site and remote users.
• Install, configure, and update computer hardware, software, systems, networks, printers, and scanners.
• Maintain and configure VoIP phone systems and headsets to ensure clear communication for all users.
• Provide technical support across the company (this may be in person or over the phone).
• Set up accounts for new users and assist with password or login problems.
• Test and evaluate new technology for potential benefits within the company.
• Train staff members on how to use technology properly and safely.
• Ensure security and privacy of networks and computer systems.
• Prepare and present reports on usage and malfunctions to management.
• Coordinate with external partners, such as internet service providers and hardware vendors, to resolve issues promptly.
• Participate in the documentation and inventory management of IT assets.
• Assist in the implementation and management of virtual access software and endpoints.

Skills

• Strong communication and interpersonal skills.
• Detail-oriented and a critical thinker.
• Patience and the ability to work under pressure.
• Adaptability and willingness to learn new technologies.

Qualifications

• 1–3 years of experience in IT support, help desk, or a similar technical role
• Strong troubleshooting skills, with the judgment to resolve issues on your own and know when to elevate
• Working knowledge of Windows, Microsoft 365, hardware setup, and basic networking
• Comfortable working on a small, close-knit IT team where responsibilities overlap and everyone pitches in
• Ability to juggle multiple requests and prioritize by urgency
• Understanding of security basics, including phishing awareness, access management, and data privacy
• CompTIA A+ or similar certification preferred

Education

• Associate’s or bachelor’s degree in Computer Science, Information Technology, or relevant field preferred.
• Pay is flexible and dependent on experience.