Hybrid IT Support Engineer: Mac/Windows & Intune
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Job summary
Fnality is seeking an IT Support Engineer to join the global IT team in a hybrid Connecticut-based role. You will provide hands-on support across macOS and Windows environments, manage Jamf Pro and plan future Windows/Intune deployments, while guiding identity/access and security practices for a regulated fintech setting.
You will help maintain Microsoft 365 services, assist with MFA and SSO/SAML integrations, and contribute to automation and knowledge base improvements as part of a growing
Qualifications
- 5+ years in IT support, desktop engineering or similar
- Experience with macOS and Windows 10/11 support
- Hands-on with Jamf Pro and Apple device management
- Strong Microsoft 365 and Entra ID knowledge
- Experience with Intune, CA, SSO and SCIM
Responsibilities
- Provide high-quality technical support for hardware, software, applications, connectivity and access
- Own and resolve service desk requests and complex endpoint issues
- Configure and maintain Mac and Windows devices, onboarding and lifecycle management
- Administer Jamf Pro environment including enrolment and device compliance
- Support Windows/Intune transition and future environment
- Manage Microsoft 365 services (Outlook, Teams, SharePoint, OneDrive, Exchange) and Entra ID
- Assist with MFA, identity/access management and SaaS integrations
- Maintain IT documentation and seek automation opportunities
- Collaborate with IT, Security and global teams
Skills
Tools
Job description
Fnality is seeking an IT Support Engineer to join the global IT team in a hybrid Connecticut-based role. You will provide hands-on support across macOS and Windows environments, manage Jamf Pro and plan future Windows/Intune deployments, while guiding identity/access and security practices for a regulated fintech setting.
You will help maintain Microsoft 365 services, assist with MFA and SSO/SAML integrations, and contribute to automation and knowledge base improvements as part of a growing
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