Hybrid IT Support Associate – Onboarding & Help Desk

Kelly Mitchell; St. Louis (MO); Hybrid; USD 32,000 - 45,000; Full time

Benefits offered by this job

Hybrid work model

ESOP

401K

Job summary

KellyMitchell Group in St. Louis, MO is seeking a Junior Systems Administrator for a 3-month hybrid contract.

You will support day-to-day IT operations, provide Tier 1 help desk assistance, onboarding/offboarding, and manage user accounts across Microsoft 365, Google Workspace, and Active Directory, while supporting Windows devices and office technology. You will be the first point of contact for technical issues, troubleshoot login and access problems, and assist with endpoint management using

Qualifications

• 1+ years of IT support or junior systems administration experience.
• Hands-on Windows troubleshooting with laptops and office equipment.
• Experience with Google Workspace and/or Microsoft 365 administration, plus basic AD.
• Basic networking knowledge and ability to troubleshoot connectivity issues.
• Clear, patient communication with nontechnical employees and deadlines.
• Service-oriented and able to manage multiple incoming requests.
• Ability to follow documented procedures and document work.

Responsibilities

• Serve as the first point of contact for employee technology questions.
• Handle approximately 10 requests per day.
• Resolve login, MFA, email, application access and device issues.
• Prepare new-hire equipment and configure accounts/access.
• Complete offboarding tasks and data transfer per procedures.
• Administer users, groups and licenses in Google Workspace, Microsoft 365 and AD.
• Maintain Windows devices with software, patches and inventory.

Skills

IT support

Windows troubleshooting

Google Workspace administration

Microsoft 365 administration

Active Directory

Networking basics

Communication skills

Customer service

Onboarding/offboarding

Tools

NinjaOne

Cisco Meraki

RingCentral

PowerShell

Job description

KellyMitchell Group in St. Louis, MO is seeking a Junior Systems Administrator for a 3-month hybrid contract.

You will support day-to-day IT operations, provide Tier 1 help desk assistance, onboarding/offboarding, and manage user accounts across Microsoft 365, Google Workspace, and Active Directory, while supporting Windows devices and office technology. You will be the first point of contact for technical issues, troubleshoot login and access problems, and assist with endpoint management using