Entry-Level IT Support & Client Services — Hybrid

USA Cyber; St. Louis (MO); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Company-paid certifications

Medical insurance

Dental insurance

Vision insurance

401k

Paid Time Off

Short/Long term disability

Hybrid work environment

Job summary

USA Cyber is seeking a Technical Support Entry Level in St. Louis, MO. You will support clients by triaging requests, taking calls, and resolving issues with reference to internal docs, aiming to provide an excellent client experience.

Ideal candidates have customer service experience and a strong desire to learn, with a positive, service-oriented attitude. Hybrid on-site work in St. Louis, MO is required, and certifications are a plus.

Qualifications

• Customer service experience is required or preferred.
• Strong verbal and written communication skills.
• Desire to learn and grow within the company.

Responsibilities

• Triaging inbound support requests and taking client calls.
• Corresponding with end-users and referencing internal documentation to resolve issues.
• Handling routine install requests and delivering a great client experience.

Skills

Customer service

Communication skills

Willingness to learn

Self-improvement mindset

Education

Bachelor's degree preferred

Job description

USA Cyber is seeking a Technical Support Entry Level in St. Louis, MO. You will support clients by triaging requests, taking calls, and resolving issues with reference to internal docs, aiming to provide an excellent client experience.

Ideal candidates have customer service experience and a strong desire to learn, with a positive, service-oriented attitude. Hybrid on-site work in St. Louis, MO is required, and certifications are a plus.