Hybrid IT Support Engineer — Endpoint & Projects

Franklin Fitch; Boston (MA); Hybrid; USD 60,000 - 80,000; Full time

Job summary

A global technology organization is seeking an IT support professional to provide 1st and 2nd line support across various platforms. This hands-on role involves managing both onsite and remote users, supporting modern technologies, and contributing to process improvements. Candidates should have experience in troubleshooting hardware and software issues and a proactive approach to improving IT systems. This position offers the chance to work in a dynamic environment with diverse challenges.

Qualifications

• Proven experience in IT support roles.
• Comfortable working with modern Windows and cloud-based systems.
• Ability to troubleshoot hardware, software, and networking issues.

Responsibilities

• Provide technical support for hardware and software issues.
• Deploy and maintain desktops, laptops, and printers.
• Assist users with Microsoft 365 and endpoint management.

Skills

1st/2nd line IT support

Good troubleshooting skills

Modern Windows environments

Cloud-based environments

Endpoint management

Mobile device management

Tools

Microsoft 365

Intune

Job description

A global technology organization is seeking an IT support professional to provide 1st and 2nd line support across various platforms. This hands-on role involves managing both onsite and remote users, supporting modern technologies, and contributing to process improvements. Candidates should have experience in troubleshooting hardware and software issues and a proactive approach to improving IT systems. This position offers the chance to work in a dynamic environment with diverse challenges.