Hybrid IT Support Analyst - End-User & On-Call

Internova Travel Group; Beverly Hills (CA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical and dental plans

401k Plan with company match

Discounted employee travel options

Job summary

Internova Travel Group is looking for a Technical Support Analyst to provide technical expertise and support for software, hardware, and operating systems in a hybrid work setup. This role involves troubleshooting issues for end-users and supporting a range of software, including Microsoft Office and VPN tools.

The ideal candidate will have at least 3 years of relevant experience, a degree in MIS/CIS, and a strong customer service orientation. Benefits include medical, dental, and 401k options.

Qualifications

• At least 3 years of equivalent on-the-job experience.
• 3+ years of experience supporting end-user computing technical support.
• Familiarity with ITSM tools and core Microsoft technologies.

Responsibilities

• Provide technical expertise and troubleshooting support.
• Field incoming help requests from end users via phone and e-mail.
• Support various software packages including Microsoft Office.

Skills

Technical support

Customer service

IT troubleshooting

Windows OS

Mac OS

Education

Associate’s degree in MIS/CIS

Tools

ServiceNow

Microsoft 365

Job description

Internova Travel Group is looking for a Technical Support Analyst to provide technical expertise and support for software, hardware, and operating systems in a hybrid work setup. This role involves troubleshooting issues for end-users and supporting a range of software, including Microsoft Office and VPN tools.

The ideal candidate will have at least 3 years of relevant experience, a degree in MIS/CIS, and a strong customer service orientation. Benefits include medical, dental, and 401k options.